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Management Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information.
| Job Category : |
Management |
| Company Name: |
Exceptional Healthcare Inc. |
| Position Name: |
Administrative Assistant / Front Desk Manager |
| Location : |
Yuma, AZ |
| Job Description : |
The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.
Essential Duties & Responsibilities
Greet all patients as they arrive in a friendly, courteous, and professional manner
Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
Document in the computer system all necessary demographic, insurance, and financial information
Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
Responsible for photocopying records and documents for billing purposes
Perform clerical duties, including mail delivery, faxing, copying, and scanning
Responsible for answering, screening, and directing incoming phone calls
Collect co-payments or other applicable financial payments
Facilitate daily deposits and perform cash reconciliations
Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
Document patient volumes for the previous day
Maintain and compile reports and informational packets for distribution
Perform any job related to the registration process
Perform other duties as assigned
Safety/Infection Control
Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety, and hazardous materials
Performance Improvement Customer Service
Participate in performance improvement activities as necessary
Maintain confidentiality of patient-related issues and adhere to all HIPAA rules and regulations.
Demonstrate effective interpersonal skills
Treat all patients, visitors, and staff members fairly and with respect
Utilize effective communication methods and skills
Explain all procedures, treatments, and care while remaining aware of language barriers
Able to perform care in a non-judgmental manner and recognize discrepancies between patient and personal beliefs
Emergency Center Policy
Ensure personal appearance is business casual and professional at all times
Responsible for wearing Emergency Center identification at all times
Attend all Emergency Center required meetings and in-service education
Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
Compliance with attendance standards
Demonstrate flexibility when changes in assignments are necessary
Schedule and Shift
Full-Time
Required Education and Experience
High school diploma or equivalent
5+ years office experience in a health care setting preferred
Previous customer service experience preferred
Must be able to effectively communicate with customers both in person and over the telephone
Must understand basic medical terminology
Basic computer skills
INDEHC
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