Job Opening for Assistant Manager – Course Operations in The Adventure Park (Storrs, CT)

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Job Category : Management
Company Name: The Adventure Park
Position Name: Assistant Manager – Course Operations
Location : Storrs, CT
Job Description : The Adventure Parks of Outdoor Venture Group is committed to promoting active enjoyment of the outdoors. Guests are encouraged to challenge themselves and succeed, building self-confidence and gaining lasting memories. The fun physical activities promote good health and encourage camaraderie among peers, family, and friends. This is an incredible opportunity to join a growing company with lots of flexibility, fun people, great perks, like free climbing, competitive compensation, benefits, PTO and much more! We’re looking for energetic people with an aptitude to learn our business, and a commitment to provide exceptional customer service. We are looking for someone who wants to help others discover their sense of adventure and is committed to providing exceptional service while ensuring all safety regulations are followed. The ideal candidate enjoys working as part of a team and values training, mentoring and coaching. They also enjoy working outdoors and with the public. JOB RESPONSIBILITIES: This mid-level management position reports directly to the Park Manager and is responsible for the oversight and management of all operational duties within the Park. Responsibilities include, but are not limited to: STAFFING AND EMPLOYEE MANAGEMENT Assist Park Manager with recruiting, interviewing, training, and onboarding of new hires Maintain employees work schedules including training, time off, cover for absenteeism, overtime, ensuring proper staffing of all areas of the park for full operation throughout the entire Park season Effectively manage the Park team/Monitors by coaching, mentoring, developing staff, and creating a positive, customer-focused workplace culture Mentor new staff supervisors, playing a key role in the development of the culture. Work closely with Park manager on sales goals and communicating those goals to staff MAINTENANCE AND INSPECTION Conduct daily, weekly and monthly inspections of both the courses and equipment Coordinate and execute all necessary grounds keeping Oversee maintenance projects, ensuring they are completed on time and one budget Keeping track and ordering needed supplies to operate the Park. Responsible for the organization and upkeep of maintenance equipment OPERATIONS AND CUSTOMER SERVICE Partner with Park Manager to ensure proper financial and budgetary goals are met Maintain Park operations software, the reservation, and POS systems, including troubleshooting any challenges Assist the Park Manager with: Customer service and the total guest experience. Retail and concessions. Coordination of any special events Perform other duties and responsibilities as needed to operate the Park REQUIREMENTS: In this position, you must be available to work full-time, including regular weekends and holidays. Managers must be comfortable with working overtime hours during peak season as needed. This salaried position can often have 50-70 hour weeks during peak times. Prior experience in adventure-industry facilities, travel/tourism, service industry, retail or sales preferred Previous strong leadership experience in a supervisory position Exceptionally strong customer service and communication skills Excellent attention to detail coupled with the proven ability to multitask Must be comfortable at heights and be able to climb. Comfort operating power tools at heights Proficient in Microsoft Office (Excel), Google Apps, and other database systems Must be a quick and independent learner, able to pick up things on the job and quickly adapt to new situations. Rescue skills are preferred (will train our protocols) CPR and First Aid Certification or willingness to obtain certification Prior management experience preferred While the exact pay offered reflects a candidate’s qualifications and experience, the range for this position is between $35,000 and $45,000 annually. Outdoor Ventures Group offers equality of opportunity and treatment for its present and prospective employees in all phases of the employment process without regard to age, race, color, sex, national origin, disabilities, genetic predisposition or carrier stats, status as a veteran or disabled veteran, sexual orientation, marital status, ancestry or any other basis that is protected by Federal, State or local law. Employment decisions will be based on merit, qualifications and abilities.
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