| Job Category : | Management |
| Company Name: | Navy Federal Credit Union |
| Position Name: | Assistant Manager, ISD Service & Resource Management |
| Location : | Winchester, VA |
| Job Description : | YOUR LIFE’S MISSION: POSSIBLE You have goals, dreams, hobbies and things you’re passionate about. What’s Important to You Is Important to Us We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it.Military Times 2021 Best for Vets EmployersWayUp Top 100 Internship ProgramsForbes® 2021 The Best Employers for New GradsForbes® America’s Best EmployersNewsweek Top 100 Most Loved Workplaces2021 People Companies that CareFortune Best Workplaces for WomenFortune 100 Best Companies to Work For®Fortune Best Workplaces for MillennialsComputerworld® Best Places to Work in IT Basic Purpose To serve as provider and subject matter expert (SME) for an assigned area delivering service to the organization. To provide forward-looking, industry perspective and is responsible for the full lifecycle process of the service including definition, execution, and governance. To develop and implement resource strategy for the respective service. The Assistant Manager will oversee services with low to medium complexity and/or medium to high maturity (Service impact – low to medium breadth and depth). Services are well defined within NFCU and within the industry; primarily steady state with a CSI focus. They will work closely with Service Owner for guidance and supervision and provide actionable feedback to Resource and Vendor Managers to ensure expected performance to SLAs. Responsibilities Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the ServiceGuide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performanceBring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practicesPartner with Enterprise Architects to determine and define the technical architecture required to implement and support the ServiceEvaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOsBuild and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functionsEnsure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projectsEstablish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resourcesPartner with ISD Resource and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainableProvide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAsEnsures compliance with Navy Federal’s ISD standards, practices and processesEnsure clear, concise and effective communication of materialPerforms supervisory/managerial duties: o Ensure adequate/skilled staffing; select employees o Establish performance goals and priorities o Prepare, conduct and review performance appraisals o Develop, mentor and counsel staff o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) o Ensure section/branch goals and objectives align with division/department strategy o Ensure efficiency of operations o Leadership Level Perform other related duties as assigned Qualifications Bachelor’s Degree in Information Technology, Computer Science or other related fieldExposure to leading, guiding and coaching professional staffExposure to resource allocation and managementExposure to managing personnel and information technology resourcesWorking knowledge of Service Life CycleEffective verbal and written communication skillsEffective research, analytical, and problem solving skillsEffective in producing desired results and achieving goals and objectivesExposure to working with all levels of staff, management, stakeholders, vendorsEffective skill presenting findings, conclusions, alternatives and information clearly and conciselyWorking knowledge of development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.Effective skill in relationship building, negotiation and facilitation skillsDesired – Knowledge of NFCU operations, processes and proceduresDesired – Certification in appropriate area: PMP, ITIL, etc. Hours: Monday – Friday, 8:00am/8:30am – 5:00pm Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership. Salary: Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. The salary range for this position is: $95,600 to $163,500 Annual Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability COVID-19 Vaccine Information As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing. Disclaimer Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. |