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|Job Category :||Management|
|Company Name:||Tang and Company|
|Position Name:||Assistant Operations Manager|
|Location :||Long Beach, CA 90802|
|Job Description :||Under supervision of the Clinical Operations Manager [COM], the Assistant Operations Manager [AOM] will be responsible for providing leadership and operational efficiency for a number of accounts with both virtual and/or on-site services. This includes but is not limited to people management, program operations, project management, client services, staffing, and management of their operational staff.The AOM is responsible for overseeing employees and delegating work tasks throughout their departments to ensure that these tasks are completed properly and in a timely manner. They work with their staff, clients, vendors, internal managers, accounting representatives, and administrative workers. Organizational and team building skills are essential.
The AOM will oversee day-to-day operations of their service lines; working in conjunction with their COM to ensure staff compliance with set standards; hiring, training, and scheduling employees; and management of contracts. The AOM will be responsible for enforcing all internal policies and procedures to ensure complete compliance with regulatory or contractual requirements all while leading a highly effective team.
Primary Duties and Responsibilities
Work with COM to develop and implement operational policies and procedures
Maintain excellent lines of communication with staff and COM
Support and facilitate communication between staff and management team
Demonstrate visibility on Teams chats
Daily check in with team leads – Additional involvement throughout the day as needed
Maintain direct oversite of employee payroll, performance, evaluations and recruitment and retention of staff
Work with leadership to make sure the service/account/clinic meets contractual obligations
Review, and enforce policies and protocols
Find ways to increase quality of customer service
Assist COM with managing budgets for supplies, payroll and any special projects
Strong supervisory and leadership skills
Outstanding communication skills, both written and verbal
Excellent organizational skills; ability to prioritize, manage tasks effectively, and work independently; attention to detail is a must
Experience building and leading highly effective teams
Commitment to operational effectiveness
Excellent customer service and collaboration skills with strong customer focus and a demonstrated ability to work seamlessly with cients
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