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| Job Category : | Management |
| Company Name: | SecurityScorecard |
| Position Name: | Associate Customer Success Manager |
| Location : | New York, NY |
| Job Description : | About SecurityScorecard:
Funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV, Riverwood Capital, and others with over $290 million in funding, SecurityScorecard is the global leader in cybersecurity ratings and the only service with over 2M+ companies continuously rated. Founded in 2013 by security and risk experts Dr. Aleksandr Yampolskiy and Sam Kassoumeh, SecurityScorecard’s patented rating technology is used by over 16,000 organizations for enterprise risk management, third-party risk management, board reporting, due diligence, and cyber insurance underwriting. This is done by measuring your and your vendors’ cyber-health by assigning a security rating of “A” through “F” based on outside-in, non-intrusive data. SecurityScorecard continues to make the world a safer place by transforming the way companies understand, improve and communicate cybersecurity risk to their boards, employees, and vendors. SecurityScorecard is headquartered in NYC with over 450+ employees globally. Our culture has helped us be recognized by Inc Magazine as a “Best Workplace,” “Best Places to Work in NYC” by Crain’s NY, and one of the 10 hottest SaaS startups in NY for two years in a row. Why join SecurityScorecard’s Customer Success Team? The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our great products and services. We define our Customer Success strategies, priorities and go-to-market techniques. We blaze new trails in cybersecurity thought leadership using our cybersecurity ratings and cybersecurity insights. We are a proactive CSM team that is customer centric, uses a team approach and represents the voice of the customer every day. About the Role The Customer Success Associate will play an important role in helping our customers transform the way they assess security risk. The SecurityScorecard Customer Success team not only manages relationships and delights customers — they also understand our customers’ organizational goals and unique challenges to help them operationalize our platform and become more secure. In this role, you’ll work with a team of Customer Success Managers to help manage relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity, third-party risk, our products, our services, and best practices to proactively support and guide our customers. What You’ll Achieve Guide customers through a specific part of the customer journey (onboarding, implementation, or operationalization). Help customers to reach their business objectives and operational goals. The ideal candidate will have Bachelor’s degree or equivalent experience Additional Qualifications Strong time management skills; ability to prioritize among competing tasks and achieve results quickly Key Traits Deep customer empathy Benefits SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. |
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