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|Job Category :||Management|
|Position Name:||Associate Director, Reimbursement|
|Location :||1 Health Plz, East Hanover, NJ 07936|
|Job Description :||By 2023, Patient Specialty Services [PSS] is projected to support over 1.4 Million patients and impact nearly $4B of Novartis’s US Pharma revenue. PSS provides mission critical support to Novartis brands by helping patients prescribed Novartis products with assistance to address any access challenges and get on medications needed to improve their health.
The creation of an internal Engagement Center is a strategic priority for US Pharma. We have an in-credible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.
The Engagement Center’s Reimbursement Team will support all franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong appropriate alignment with PSS goals. The team is committed to helping customers by improving delivery of medication access information.
If you are customer-obsessed.
Working under the Director, the Associate Director of Reimbursement Benefits Verification & Authorizations (BV&PA) responsible for managing all aspects of the Reimbursement (BV&PA) contact center operations, required to meet the PSS objectives and the customer / patient needs.
You will ensure that the team has access to the required tools, knowledge and content to efficiently and compliantly provide support and resolution for customer requests for benefits and coverage access for their Novartis prescribed medications.
Your responsibilities will include, but are not limited to:
Education: Bachelor’s degree (business, healthcare, or related program) required, Master’s in Business Administration, preferredTravel requirements: No travel. Role is based in East Hanover, NJ.
4+ years’ experience in a combination of the following: pharmaceutical industry, reimbursement, call center or other related experienceComprehensive knowledge of Patient Specialty Services, Patient Access Management.Experience working in a Patient Services contact centerExperience in commercial and government insured patient reimbursement including prior authorization, benefit investigation and verification, appeals, and payer policies and procedures with both pharmacy and/or medical benefit productsStrong strategic thinking and ability to drive results, and grow with the evolving PSS landscapeAbility to build, inspire, and motivate a teamProficient in PowerPoint, and MS Excel with excellent verbal and written communication skills
Successful leadership skills managing a team across multiple locations (both remotely and on-site) with direct reportsSpecialty Pharma plus Buy- and -Bill experience in a reimbursement role preferred
Why consider Novartis?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us re-imagine medicine.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to firstname.lastname@example.org call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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