Job Opening for Associate Director, Reimbursement in Novartis (1 Health Plz, East Hanover, NJ 07936)

The creation of an internal Engagement Center is a strategic priority for US Pharma. We have an in-credible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.

The Engagement Center’s Reimbursement Team will support all franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong appropriate alignment with PSS goals. The team is committed to helping customers by improving delivery of medication access information.

If you are customer-obsessed.
If you are energized by leading teams of people through change.
If you are motivated by measured outcomes.
You should consider joining the Novartis PSS Engagement Center.

Working under the Director, the Associate Director of Reimbursement Benefits Verification & Authorizations (BV&PA) responsible for managing all aspects of the Reimbursement (BV&PA) contact center operations, required to meet the PSS objectives and the customer / patient needs.

You will ensure that the team has access to the required tools, knowledge and content to efficiently and compliantly provide support and resolution for customer requests for benefits and coverage access for their Novartis prescribed medications.

Your responsibilities will include, but are not limited to:
Manage and support a team of 20-30 Reimbursement Specialists to ensure operational excellence and to address access and affordability needs of patients
Manage day-to-day operations of patient benefits verification and prior authorization operations, and any other access related processes.Ensure that the Reimbursement team follows processes and maintain proper documentation, required to meet customer expectations and regulatory / compliance needs.Manage customer experience by monitoring customer feedback, generate insights and execute experience recovery processesParticipate and prepare for product team meetings as requested or neededParticipate in and contributing to the continuous process improvement efforts and standardization of reimbursement processes and methodsHandle escalations from Reimbursement Specialists and provide guidance required to handle customer interactionsIdentify new knowledge / content required for Reimbursement to provide PSS servicesMaintain knowledge of industry trends and best practices.

EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Minimum requirements
What you’ll bring to the role:

Education: Bachelor’s degree (business, healthcare, or related program) required, Master’s in Business Administration, preferredTravel requirements: No travel. Role is based in East Hanover, NJ.
Required Experience:

4+ years’ experience in a combination of the following: pharmaceutical industry, reimbursement, call center or other related experienceComprehensive knowledge of Patient Specialty Services, Patient Access Management.Experience working in a Patient Services contact centerExperience in commercial and government insured patient reimbursement including prior authorization, benefit investigation and verification, appeals, and payer policies and procedures with both pharmacy and/or medical benefit productsStrong strategic thinking and ability to drive results, and grow with the evolving PSS landscapeAbility to build, inspire, and motivate a teamProficient in PowerPoint, and MS Excel with excellent verbal and written communication skills
Preferred Experience:

Successful leadership skills managing a team across multiple locations (both remotely and on-site) with direct reportsSpecialty Pharma plus Buy- and -Bill experience in a reimbursement role preferred
You’ll receive:
Competitive salary, annual bonus, long term incentive for select levels, health insurance, paid vacation/holidays, potential flexible working arrangements, subsidized dining facilities, employee recognition scheme.

Why consider Novartis?
766 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us re-imagine medicine.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings
Division
PHARMA
Business Unit
US PHARMA
Country
USA
Work Location
East Hanover, NJ
Company/Legal Entity
Novartis Pharmaceuticals
Functional Area
Market Access
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
No