| Job Category : | Management |
| Company Name: | Amazon Web Services, Inc. |
| Position Name: | Associate Engagement Manager |
| Location : | Seattle, WA |
| Job Description : | 1+ years experience assisting in project delivery. 1+ years experience managing tasks, risk/issue of a project. Understands the value proposition of the public cloud. Understands agile frameworks and the software development lifecycle (practical or academic experience). Job summary At Amazon Web Services (AWS), we’re hiring an Associate Engagement Manager to team with AWS consultants, partner, and client teams. Engagement Managers manage the delivery of AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS. AWS Professional Services are involved in a wide variety of engagements for customers and partners, providing a collective AWS customer experience, best practices, and obsessing about strong success for our customers. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to collectively deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing engagement gaps. Responsibilities and Abilities include: EXPERTISE Collaborate with other AWS technical, operation, and customer facing teams to deliver engagement health metrics and ensure we are on track to meet customer milestones and business outcomes. Experience leveraging formal project management and reporting methodologies. Possesses knowledge of project management best practices and how to apply them in an effective yet pragmatic way across engagements. Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology. SOLUTIONS Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution. Actively looks for ways to improve process efficiencies and effectiveness. Ability to apply strategic thinking and demonstrate understanding of requirements to execute. Ability to make decisions guided by policies, procedures and business plan with limited guidance. Business and financial acumen. Business case development. DELIVERY Plan, organize, and manage all phases of a project life-cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets. Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues, risks, decisions, and action items. Ability to take ownership, work under pressure and meet deadlines on time. Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement. Takes proactive steps to ensure teams meet or exceed customer expectations. Works effectively in a dynamic environment with changing priorities. Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments. COMMUNICATION Interfaces with various customers and internal AWS stakeholders which consists of Sr Engagement Managers, Practice Managers, and project level resources such as SMEs. Plans and oversees the preparation and dissemination of engagement financials and health status. Able to present, communicate (oral & written), and build relationships across team members TEAMING Proven success in working with teams and management. Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project. Proven experience working in a matrix environment, managing multiple stakeholders. Negotiation and conflict resolution capabilities. This role requires travel to client locations to deliver professional services as needed. About the team Inclusive Team Culture: Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance: Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Experience assisting in the delivery of cloud, software, or emerging technologies (IoT, Blockchain, AI/ML) projects. Evidence of on-going education through certifications or training. AWS experience and certifications. Managed technical projects consisting of 4 or more people totaling over $100,000 budget. Managed and delivered IT project for a Fortune 500 company. Managed projects using both Waterfall and Agile/Iterative methodologies. Experience with Agile and Project Management (APM) tool-sets (Jira, RallyDev, VersionOne, Taiga, etc.). Actively support and foster a culture of inclusion. The pay range for this position in Colorado is $122,300/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. |