| Job Category : | Management |
| Company Name: | Confidential |
| Position Name: | Automotive Service Director |
| Location : | Mount Pleasant, TX |
| Job Description : | Automotive Service DirectorPosition OverviewThe Automotive Service Director is responsible for the customer-focused and efficient operation of the dealership’s service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting, and obtaining sales objectives and maintaining service records. The Automotive Service Director is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment, and properly managing the assets of the department.Who Would I Interact With?This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers, and other store Associates, just to name a few.What are the requirements for this job?High School diploma or equivalentThree to Five years of experience in an auto repair facilityTwo plus years of supervisory experienceExcellent verbal and written communication and interpersonal skillsProficient knowledge of dealership computer systemsMust have a valid driver’s licenseAbility to drive manual transmission vehiclesDemonstrated customer service skillsPrevious industry knowledge of overall operations, management, and wholesale relations (preferred)What are the day-to-day responsibilities?Assist all subordinate service and sales personnel in all phases of their job descriptionsProperly document employee behavior that may result in punitive job actions such as terminationReport to management any circumstances that compromise the integrity of the dealershipWork with the parts department as appropriate to ensure proper stocking of high use partsCollect accounts receivable for service workObtain competitive bids on all tools, equipment, sublet repairs and suppliesEnsure that service department employees follow safety policies and practices and that they report all accidents immediatelyEnsure that all required technical publications, periodicals, bulletins are obtained, kept up-to-date and properly maintainedQuality check completed jobsEnsure that all the necessary shop equipment is in proper working conditionEnsure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quicklyEnsure that proper service sales techniques are being usedReview current service department performance, set future performance objectives, promotional activities, or any other manners with Dealer PrincipalCommunicate with customers before issues arise and get involved in escalated customer issuesMaintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manualsMaintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basisServe as liaison with factory representatives in the absence of fixed operations or service directorEstablish and maintain a good working relationship with customers to encourage repeat referral businessMonitor staffing levels, compensation levels and department turnoverAssure proper repair order flow to satisfy warranty/dealership/business office requirementsMaintain reporting systems required by general manager, company, and manufacturerEstablish and maintain a good working relationship with vocational and technical schools to enhance recruitment activatesDirect and schedule the activates of all department associatesHire, train, motivate, counsel, and monitor the performance of all service department staffAssist in development of annual service budget for use in connection with annual sales forecastMaintain customer satisfaction index rating above that of manufacturer or dealership averageBenefitsHealth, Dental & Vision Benefits401k MatchingEmployee discounts and packagesCommission & BonusesJob Type: Full-timePay: Up to $100,000.00 per yearBenefits:401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus payCommission payApplication Question(s):What Automotive Service programs have you used in past jobs?License/Certification:Driver’s License (Preferred)Work Location: One location |