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|Job Category :||Management|
|Company Name:||Woodruff Arts Center|
|Position Name:||Box Office Supervisor|
|Location :||Atlanta, GA|
|Job Description :||Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.Department: AdministrationReports to: Patron Services & Memberships ManagerFLSA: United States of America (Exempt)Employment Status :Regular/EQUITY, DIVERSITY, & INCLUSION: The Alliance Theatre is committed to equity, diversity, and inclusion in all areas of our work, including play selection, casting, marketing and public relations efforts, education programs, recruitment of staff and volunteers, and the composition of the Board of Directors.The Alliance Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. Members of underrepresented groups are encouraged to apply.ABOUT THE ALLIANCE THEATRE: The Tony Award® winning Alliance Theatre is the leading producing theater in the Southeast, reaching more than 165,000 patrons annually. Over 116 productions have premiered at the Alliance Theatre, including nine that went on to Broadway and one to Netflix. The theater also just celebrated the completion of a $34 million, state-of-the-art renovation to its main performance space, The Coca-Cola Stage.Off the stage, the Alliance Theatre is dedicated to education and community engagement. Through performances, classes, camps, in-school initiatives, online programs, and more, the Alliance Theatre reaches over 90,000 students and community members annually.The Alliance Theatre’s mission is to expand hearts and minds on stage and off through the power of storytelling. The mantra “Your Story. Your Stage.” represents the theater’s commitment to telling diverse stories on a stage dedicated to the Atlanta community.POSITION DESCRIPTION: The Alliance Theatre is looking for a detail-orientated self-starter. The Box Office Supervisor will help support the Sales Team Associates. The Sales team serves as the primary contact for single tickets, season tickets, memberships, donations, and educational programs. Schedule will be nights/weekends including some weekend mornings.RESPONSIBILITIES: Help the Ticketing Manager support the Sales Team AssociatesServe as the lead for all Alliance Theatre performances as it relates to responsibilities generally completed by the box officeHandle patron escalations from the Sales TeamEnsure prompt responses from a Sales Team member for all email and phone inquiriesFulfill ticket requests from various avenues: internal requests via Formstack, Goldstar, Capture night RSVPs, Opening Night RSVPs, etc.Work TVY and Class CheckIn when stages are darkAttend various meetings including but not limited toMarketing/Sales meetings,Calendar meetings,Education sales meetingsBe present and lead any last-minute ticket sales/box office request for all Coca-Cola Stage and Hertz Stage show calls. This includes accommodating and managing requests that may occur due to a show hold, last minute seat changes, etc.Address call center & walkup ticket sales during set hours.Support the Ticketing Manager and Director of Sales in ongoing event management as it relates to the ticketing systemOther responsibilities as assignedQUALIFICATIONS: 1-3 years experience in Tessitura CRMProficient in Microsoft Office Suite (Excel, Outlook, etc.)Ability to resolve conflicts with patience and professionalismAdapt to quickly changing policies, projects, and prioritiesAbility to work well independentlyExperience in a performing arts or entertainment venue preferredExcellent personal communication skillsPHYSICAL DEMANDS/WORK ENVIRONMENT: The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Necessary accommodations will be made to enable individuals with disabilities to perform the essential functions.Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 25 pounds) is needed.The noise level in the work environment is usually moderate.Willingness to work weekends, late evenings and some early mornings.COVID Vaccination InformationEffective as of October 1, 2021, The Woodruff Arts Center requires that all employees be vaccinated against COVID-19 as a condition of employment, subject to accommodation. If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid documented religious or medical reason not to be vaccinated. This paragraph informs you of the company’s expectations before you begin work at The Woodruff Arts Center and you should not reveal information about your COVID-19 vaccination status prior to receiving an offer of employment.Job Type: Full-time|
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