|Job Description :
||Business Center Lead
H-E-B Job Title Business Center Lead
Minimum Salary 16
Shift Variable Hours
Schedule Full-time Requested Availability (if applicable) full time must work weekends and holdiays
Primary Location US-TX-Spring
DepartmentService / Central Checkout
Unposting Date Mar 9, 2022, 11:59:00 PM
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Business Center Lead, you’ll oversee / perform accurate, efficient tasks related to Business Center services. You’ll lead / coordinate a team, serve as a role model in superior customer service, and train department Partners.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… willingness to train on money-related compliance / procedures?
HEAD FOR BUSINESS… understanding of how accurate records affect business success?
PASSION FOR RESULTS… a drive for accuracy and efficiency?
We are looking for:
experience in the Business Centerability to create / foster a positive work teamability to lead and motivate self and others
What is the work?
Customer Service / Management:
Fosters / role models superior customer serviceUses knowledge and suggestive selling techniques to build department / Store sales; coaches / leads BC Partners in active selling of Services Co products and servicesMaintains communication with Operations Leader on department activities, needs, opportunities, achievements, and promotional ideasProvides work direction / training to department Partners; may prepare work schedulesCoaches, develops, trains Partners to maintain a positive team building environmentSupports achievement of department financial goals; monitors department budget / payroll; increases sales through merchandisingEnsures Services Co products, services, and equipment are fully stocked and functionalVisits department website for weekly roadmaps, and departmental communications / resourcesTroubleshoots BC transactions; researches / resolves variancesCompletes tasks assigned in Task Manager within allotted time frameWorks closely with Cash Controller to ensure proper funds are order for seasonal check cashingFrequently performs BC Representative / Specialist duties
Ensures compliance with Services Co SOPs and Money Services Business (MSB) guidelinesPartners with Store Operations Leader / Department Manager to complete MSB Quarterly ChecklistsWorks closely with Cash Controller to ensure compliance with SOPs and proper BC transaction reconciliation
What is your background?
Minimum age 18 (mandatory)High school diploma, or equivalent1+ years of experience in the Business Center (preferred)Completion of Alcohol Seller’s Training (AST)Completion of Money Service Business (MSB) training
Do you have what it takes to be a fit as an H-E-B Business Center Lead?
Advanced customer service skillsStrong interpersonal and verbal / written communication skillsPC skills, including Outlook (email) and Intranet navigationAbility to remain composed in stressful situationsAble to work in a fast-paced and demanding environment, with attention to detail in precise tasksAbility to work with Partners and customers and stay attentive to their needs / concernsAbility to be proactive identifying / resolving problems, and escalating to Store leadership, as necessaryAbility to manage multiple priorities and shift focus between tasksAbility to create / foster a positive work teamAbility to lead and motivate self and others
Work in a fast-paced, demanding environment that requires detailed, precision workConstantly* stand, reach at waist, graspOccasionally walk, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pullwith arms, pinch, perform fine motor movementsOccasionally be exposed to loud noisesDemonstrate the ability to lift up to 42 lbs, and manage in excess of 50 lbs**
While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day
** It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.