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| Job Category : | Management |
| Company Name: | Honda Center |
| Position Name: | Business Intelligence Manager |
| Location : | Anaheim, CA 92806 |
| Job Description : | The Business Intelligence (BI) Manager is a full-time, exempt position within the Business Intelligence Department. The BI Manager is responsible for evaluating, implementing, and administering a broad range of strategic initiatives to enhance all Ducks-related business operations. The BI Manager provides quantitative analysis and data-driven insights on subjects including, but not limited to, prospect acquisition, customer lead scoring, market segmentation, email marketing, customer retention, data warehousing, and ongoing business analytics. This position reports to the Director, Business Intelligence.ResponsibilitiesResponsible for the day-to-day management of the Anaheim Duck’s CRM system, including maintaining acceptable operational performance, providing regular prospects lists to the sales teams, importing and exporting prospect lists, sales reports, and activity reportsManage relationship with Ducks CRM partner in KORECoordinate data capture strategies, including the acquisition of names, demographics, and lifestyle information for integration into the Ducks CRM systemMaximize cross-sell and up-sell opportunities and suggest improvements for the customer ticketing experienceAssist in developing strategy for web-based and direct mail projectsManage the data flow between the Anaheim Ducks core technology suite (Microsoft Dynamics365, Oracle Eloqua, and Ticketmaster) and our centralized Data WarehouseAble to bring our data to life with Tableau with a focus on streamlining reporting for all revenue-generating departments, including ticket sales, premium sales, sponsorship, F&B, and merchandisingCreate organization-wide business rules, oversee advanced segmentation, and the ongoing management of real-time data streamsDevelop and manage business analytics projects using the Data Warehouse, including pricing recommendations, revenue maximizations, retention analysis, and other customer-centered analysisOversee the Business Intelligence internship programAssist with training, planning, and execution of periodic research as neededRegularly look for ways to improve sales and service efficiencies via the Data WarehouseSkillsBachelor’s degree or equivalent experience required; MBA preferredKnowledge of Microsoft Dynamics365 CRM preferredMinimum of 3 years experience in database design, database management, and/or database marketingExperience implementing and executing large data warehouse projects ingesting data from multiple data sourcesStrong quantitative and statistical modeling skills and the ability to translate findings to all levels of the organizationR and/or Python experience a plusExperience with Tableau data visualization software a plusAdvanced Excel user; proficient with Microsoft Office productsProven ability to multi-task and manage projects on strict deadlinesExcellent verbal and written communication skillsFlexibility to work evenings, weekends, and holidays as requiredKnowledge, Skills and ExperienceEducation – Bachelor’s DegreeCertifications Required – NAExperience Required – 3-5 YearPlease note that this position is required to be fully vaccinated against COVID-19. “Fully vaccinated” means that the applicant can provide acceptable proof that the applicant has received, at least fourteen (14) days prior to the applicant’s start date, either the final dose of a two-dose COVID-19 vaccine, or a single dose of a one-dose COVID-19 vaccine. Vaccines must be authorized and/or approved by the FDA. Applicants needing an exemption to this requirement due to medical, disability-related, religious or other protected reasons may request an exemption. The Company will engage in an interactive process to determine if an exemption to this requirement as a reasonable accommodation is appropriate.Job Type: Full-timePay: Up to $95,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programTuition reimbursementVision insuranceExperience:Microsoft Dynamics 365: 2 years (Preferred)Tableau: 1 year (Preferred)Work Location: One location |
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