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|Job Category :||Management|
|Position Name:||Business Operations Manager – ATG|
|Location :||2225 Lawson Ln, Santa Clara, CA 95054|
|Job Description :||Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.
The pace of innovation and change is high and we are looking for a Program Manager, Business Operations who can support the organization and the extended leadership team scale to meet the growing demands for our AI services and solutions.
This will be an impactful, hands-on role focused on standardizing nimble and agile practices, processes, and tools across all the levels of the organization, while having high visibility and involvement in the strategic aspects of the organization. Further, we are looking for someone with the desire to flex and take on additional responsibilities to make ATG a KPI-driven organization and help us realize our vision of having every ServiceNow user benefit from AI. The right candidate for this role will be a great team player with a diverse skillset and a desire to try on many different types of work to learn all the aspects of running an organization.
What you get to do in this role:
As part of the ATG Strategic Program Management and Business Operations Team:
Partner with the ATG leadership, Platform Product leadership, and key SMEs to design simple and effective processes and operational rigor that enable planning, execution, and communication of the portfolio in a streamlined manner
Build effective partnership with the broader ServiceNow Business Operations teams and leverage best practices
Establish practices and dashboards for goal-setting and tracking and monitoring at all levels across the organization – Drive organizational initiatives, such as Rewards and Recognition, Hackathons, etc. from ideas to execution and results
Use your analysis and problem-solving skills to find opportunities to improve operational efficiency and scale the organization
Engage and connect with other operations managers in ServiceNow as required.
Be a thought-leader and influencer creating clarity out of ambiguity.
Support prioritization of initiatives and resourcing using data
Serve as a key advisor and support to ATG extended leadership as needed to identify, analyze, and act on critical business challenges and opportunities
Track and report on the progress of launch initiatives and program health
Manage SharePoint, key collaterals, and newsletters
To be successful in this role you have:
Bachelor’s degree in business or in related technical field. Master’s degree or MBA preferred.
6+ years of relevant work experience (or 2+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions or management consulting.
Be part of the end-to-end lifecycle of a project, from strategy to operationalization to execution to results.
Ability to turn ideas and plans to outcomes with minimal direction.
Demonstrable experience driving effective organizational processes and tools – Experience with quarterly business review and annual long-term strategy processes desired.
Strong leadership and influence abilities.
Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
Proactively propose ways to increase organizational performance and efficiency, building on your intimate understanding of the business’s key drivers.
Excellent understanding of budget and headcount management and functional operational processes.
Humility and passion for supporting the success of initiative driven teams
Proven ability to work in a matrix organization structure and effectively interface with a diverse range of roles at all levels.
Ability to translate business strategies into effective narratives.
Outstanding organizational and communication (verbal, written and PowerPoint presentation) skills.
Collaborative team player who is also an independent thinker.
Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment.
Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done.
Ideas, hope, and enthusiasm for making the world better through technology, and amazing experiences.
Knowledge of the ServiceNow platform and portfolio is a plus.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at firstname.lastname@example.org for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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