Job Opening for Call Center/Customer Service Manager in British Swim School (San Francisco Bay Area, CA)

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Job Category : Management
Company Name: British Swim School
Position Name: Call Center/Customer Service Manager
Location : San Francisco Bay Area, CA
Job Description : Call Center/Customer Service ManagerThe British Swim School is looking for a self-motivated leader with experience in Call Center Management. The BSS provides swim instruction in multiple locations throughout the Bay Area. We are seeking a dynamic, organized, visionary to build and shape our Customer Service Department. Primary responsibilities include scheduling, analyzing data, and creating objectives to maximize efficiencies. This position is primarily REMOTE, yet will require some visits to the swim lResponsibilities: Lead a team of Customer Service associates to meet the customers’ needs. This includes assisting on phone calls when necessary.Learn the software system and become an expert to be able to answer questions and resolve any issues.Review call center data, interpret and streamline existing processes to improve efficiencies.Motivate and coach associates to achieve company objectives.Research existing technology and competitor options to improve efficiencies.Answer questions, resolve conflicts, address problems that occur.This is primarily an inbound call center, but reps will make outbound calls to follow up with potential customers.QualificationsBachelor’s Degree in Business, Communications or equivalent. Associate’s Degree with commensurate experience.Minimum of 2 years Call Center Management experience.Organized, ability to multi-task, problem-solver.Exceptional customer service, written, and verbal communication skills.Thorough knowledge of technology including Word and Excel and strong typing skills.Must be able to work a flexible schedule, including possible nights and weekends as needed.BenefitsWork from Home- REQUIRED to reside in the Bay Area as pool visits are necessary to assist with customers.Excellent culture: a Mission-driven organization that gives back to the community and its staff.Opportunity for growth in leadership at a business with massive expansion opportunities.Bonuses paid on enrollment goals.Structured, paid training.Paid Vacation and Sick time.Paid birthday time off.Competitive Pay.Salary is $21+ depending on prior experienceJob Type: Full-timePay: From $21.00 per hourBenefits:Employee discountFlexible schedulePaid time offSchedule:8 hour shiftSupplemental Pay:Bonus payApplication Question(s):Do you live in the San Francisco Bay Area?Education:Associate (Preferred)Experience:Call Center Management: 1 year (Required)Call center: 2 years (Preferred)Work Location: Multiple Locations
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