Job Opening for Care Center Supervisor (Mission Hills Mortuary) in Archdiocese of Los Angeles (Mission Hills, CA 91345)

MINIMUM QUALIFICATIONS:
Education and Experience
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:
Active member of a Roman Catholic faith community.
High School Diploma required (Bachelor’s Degree preferred).
Minimum 5 years of management experience in an administrative capacity with focus on customer service
Certification/Licenses
Valid state issued driver’s license.

Knowledge, Skills, and Abilities
Bilingual Spanish/English preferred.
Experience with MS Office including Excel, Word, Outlook
Communicate effectively in written and oral form.
Develop and maintain effective working relationships.
Must be able to read and interpret Mortuary policies, procedures, contracts and customer files such as interment right records.
Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers or members of the business community.
Effectively present information to patron family members, co-workers and management.
Ability to follow multiple pending requests through to completion.
Ability to organize and coordinate projects.
Ability to concentrate and complete moderately complex forms.
Work independently with initiative and little supervision.
Maintain confidentiality.
Understanding of Christian Burial in the Catholic Church.
Interpersonal skills including tact, patience and diplomacy.
Ability to express or exchange information by means of the spoken word.

Physical and Environmental Requirements:
Sit or sustained periods of time on a daily basis.
Perform tasks requiring intermittent bending, stooping, and walking.
Requires ability to frequently lift or move objects in excess of 50 pounds.
Sustain frequent movement of the fingers, wrists, hands, and arms.