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|Job Category :
||Archdiocese of Los Angeles
||Care Center Supervisor (Mission Hills Mortuary)
||Mission Hills, CA 91345
|Job Description :
||CARE CENTER SUPERVISOR
Location: Mission Hills Mortuary
Under the general supervision of Office Administration Manager, the Care Center Supervisor is responsible for supervising all aspects of the death certificate department. This position may perform various services and client relations activities, while establishing and maintaining effective communication of efforts with mortuary office administrative staff and mortuary officials, while performing a variety of tasks included below.
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
Manages and coordinates the activities of support staff to ensure the highest quality services and products in order to satisfy the need of any client family, maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
Direct supervision of team of two or more.
Coordinates the completion and filing of various funeral forms and reports, verifying accuracy
Prepares reports as required.
Collaborates and supports all other departments within the business.
Assures compliance with all company policies and procedures
Provide training, as needed, in processes and procedures.
Maintains records as needed.
Performs other duties as assigned.
At all times comply with company policies, procedures and instructions.
Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested.
Education and Experience
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:
Active member of a Roman Catholic faith community.
High School Diploma required (Bachelor’s Degree preferred).
Minimum 5 years of management experience in an administrative capacity with focus on customer service
Valid state issued driver’s license.
Knowledge, Skills, and Abilities
Bilingual Spanish/English preferred.
Experience with MS Office including Excel, Word, Outlook
Communicate effectively in written and oral form.
Develop and maintain effective working relationships.
Must be able to read and interpret Mortuary policies, procedures, contracts and customer files such as interment right records.
Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers or members of the business community.
Effectively present information to patron family members, co-workers and management.
Ability to follow multiple pending requests through to completion.
Ability to organize and coordinate projects.
Ability to concentrate and complete moderately complex forms.
Work independently with initiative and little supervision.
Understanding of Christian Burial in the Catholic Church.
Interpersonal skills including tact, patience and diplomacy.
Ability to express or exchange information by means of the spoken word.
Physical and Environmental Requirements:
Sit or sustained periods of time on a daily basis.
Perform tasks requiring intermittent bending, stooping, and walking.
Requires ability to frequently lift or move objects in excess of 50 pounds.
Sustain frequent movement of the fingers, wrists, hands, and arms.
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