We’re thrilled that you are interested in joining us here at the Amynta Group!
The CLAIMS SUPERVISOR is responsible for overseeing the day to day activities of the claims processing team. The Claims Supervisor evaluates and coordinates the workflow and activities of claims processors to meet the volume management target. The Claims Supervisor supports the call center on claims payment issues as needed.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Processes claims and assists customers and servicers with claims questions.
Checks the final edit and prints claim checks.
Trains new employees and answers existing employees’ questions.
Reviews claims for allowing or rejecting payment.
Communicates necessary business information to Claims Manager or other staff members.
Contributes to team effort by accomplishing related results as needed
Provide direction and guidance to ensure consistent achievement of key performance metrics.
Achieve, measure, report and communicate goal attainment for assigned team.
Develops and maintains area specific records, reviews and interprets reports.
Ensure accurate and timely communication of issues to Manager.
Coach, mentor, and develop agent team for skills expansion and promotional opportunities.
Trains new employees and answers existing employees’ questions.
Responsible for hiring decisions and progressive performance of team members.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
6+ year’s minimum experience (Required)
Bachelor’s Degree (Required)
Expert knowledge of Microsoft Office (Required)
Experience with mainframe or cloud-based systems (Required)
Supervisory experience (Required for role with subordinates)
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
Expert mastery of the English language, both written and verbal, and ability to communicate effectively with others, including the ability to provide clear, constructive feedack to team members.
Strong attention to detail, is dependable and follows through.
Expert ability to work under demanding time constraints and production goals.
Ability to analyze data and present recommendations based on outcomes of analysis.
High level of maturity to handle sensitive and confidential situations.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Willingness to work non-traditional shifts which meet the needs of the team and company.
Ability to perform under minimal supervision.
Ability to provide leadership, mentoring and coaching to subordinate team members including conducting development and performanc discussions.
Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed.
Ability to prepare and effectively present information in one-on-one and group situations to management, customers, clients, and employees.
Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities.
Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions. |
