Job Opening for Client Operations Manager in Fete Collection (Boston, MA)

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Job Category : Management
Company Name: Fete Collection
Position Name: Client Operations Manager
Location : Boston, MA
Job Description : We are an award winning, custom invitation and event branding company, specializing in the wedding industry, and are seeking a Client Operations Manager to join our growing team! You will be responsible for helping our wedding and event clients by providing superior client service throughout the event stationery process. This role will be about 25-40% in person at our South Boston, MA studio, with the rest being able to do remotely. This role is ideal for recent college graduates looking to start their careers in a fast paced, always fun industry, or for other professionals eager to break into the wedding and events industry.Responsibilities:Handle meetings with prospective and current event clients in person and virtuallyProvide information about our products and services, particularly to wedding industry clientsTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services​Qualifications:Previous experience in the wedding/event industry is not required, but a plus- you must be excited to learn the ins and outs of the events industryAbility to build rapport with clientsAbility to prioritize and multitask multiple projects at the same timePositive and professional demeanorExcellent written and verbal communication skillsExperience with Adobe Illustrator, Photoshop and/or InDesign is a plusJob Type: Full-timePay: $45,000.00 – $65,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus payAbility to commute/relocate:Boston, MA: Reliably commute or planning to relocate before starting work (Required)Education:Bachelor’s (Preferred)Experience:Client service: 1 year (Preferred)Adobe Illustrator: 1 year (Preferred)Work Location: Multiple Locations
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