Job Opening for Client Support Supervisor – No Vaccine Required in Nevada Corporate Headquarters (4730 S Fort Apache Rd, Las Vegas, NV 89147)

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Job Category : Management
Company Name: Nevada Corporate Headquarters
Position Name: Client Support Supervisor – No Vaccine Required
Location : 4730 S Fort Apache Rd, Las Vegas, NV 89147
Job Description : Client Support Supervisor Nevada Corporate Headquarters, Inc. (NCH) has been working with entrepreneurs to set-up their business ventures since 1989. We focus on legal and service products like corporate structuring, trusts, business credit and tax services. NCH is currently seeking a Client Support Supervisor to support our sales and fulfillment teams. This position is designed to develop and implement the “3-Step Save Process” of CARE, LISTEN & SOLVE to provide a great client experience. JOB RESPONSIBILITIES FOR CLIENT SUPPORT SUPERVISOR: Communicate bi-weekly with all departments regarding reoccurring issues that need to be corrected or satisfied Fill out refund forms and compile all refunds into an excel spreadsheet to be submitted to all executive team members and the accounting department. Follow up with accounting to ensure that all refunds have been recorded and processed Handle all complex and escalated calls with disgruntled clients Interact with customers courteously and professionally to resolve issues Document all call information according to standard operating procedures Identify and implement strategies to improve quality of service, productivity and profitability Contact Red Alerts and document them accordingly Respond to Quick Response emails regarding escalated FB Students, and follow through to completion. Including evening, and weekends when necessary Handle bank calls regarding credit card charge backs Contact clients regarding charge backs, and provide supporting documents for our Accounting team Respond to Attorney General Complaints if necessary Respond to BBB Complaints once the complaint is resolved Respond to FB Mastery students on Facebook regarding questions or concerns. Including evenings, and weekends when necessary Fill out In-House credit forms, document in the notes, alerts, and turn into our Accounting team JOB SPECIFATIONS FOR CLIENT SUPPORT SUPERVISOR: Self starter Punctuality is extremely important in this role Strong organizational, motivational, and interpersonal skills Ability to work with little supervision Strong verbal and written communication skills Ability to work in a fast pace environment Attend managers meetings and assist executive management Manage any issues that arise i.e. phone, computer, etc. Time management and prioritization Continually improve on systems and processes to ensure a great client experience Demonstrate excellent customer service skills and have an in-depth knowledge of customer service principles and practices Strong planning, organizational, and time management skills. Minimum requirement of high school diploma or equivalent. Knowledge of MS Word, Excel and Power Point Ability to work with or without supervision in a fast-paced environment Professional demeanor and attitude with an outgoing personality Ability to effectively handle multiple assignments on a daily basis BENEFITS: Annual base salary: $40,000-$42,000 a year Year 1: 2 weeks’ vacation and 1-week PTO Medical and Dental Insurance 401K plan Company Cell Phone Company Computer
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