| Job Category : | Management |
| Company Name: | Northwest |
| Position Name: | CREDIT CARD ASSISTANT MANAGER |
| Location : | Warren, PA 16365 |
| Job Description : | The Credit Card Assistant Manager (ALU) is responsible to assist with the overall administration and coordination of activities for operations functions in one or several small work groups and to also assist with management and coordination of Northwest’s Credit Card Servicing activities but is not limited to maintaining, servicing, reporting, and managing fraud activity. The Credit Card Assistant Manager (ALU) is also responsible to provide leadership, guidance and support throughout the Credit Card Servicing area. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor’s Degree in Business/Finance or Related Subject or Equivalent Experience preferred Work Experience: 5 – 6 years Related Banking/Technology Experience preferred Less than 2 years Supervisory Experience preferred ESSENTIAL FUNCTIONS: Ensure compliance with Northwest policies and procedures, Federal/State regulations, Reg Z requirements, third party vendors and agencies, and with VISA regulations Approve work schedules and timecards Complete performance management evaluations Cultivate good working relationships with other departments Hold meetings to communicate goals, procedures, and expectations Monitor and update department operations manual Seek additional skills and educational opportunities Manage personal workload/workflow Ensure knowledge of AWS/BASE2000 Meet departmental goals and targets Review information in E-Reports Prepare and analyze reports Maximize technology tools available Develop use of Microsoft Office Suite Products Manage departmental workload/workflow Process relevant documentation Provide training and support to credit card staff Ensure excellent service to customers, office personnel, and internal Northwest departments, and total data/document integrity Assist with the development/communication of department goals, departmental objectives and strategies, development of the annual budget Minimize operational risk, and with project management tasks related to Credit Card Servicing projects Research and recommend enhancements to new and existing Credit Card Servicing products and services Maintain an awareness of new trends and developments in payment systems that may affect day to day processes and mitigate fraud Actively network within the industry with various groups/peers Develop procedures for optimum efficiency, and implement process improvements Ensure proper settlement and reconciliation within the department, and documentation of processes and procedures Promote a continuous learning environment Administer new credit card product information Handle credit card compromised accounts Identify and resolve customer issues Balance credit card payments Educate offices and customers on new credit card product information Provide support to offices, departments, and customers with high levels of service Review business card documentation Work with Testing and Training Compliance Manager and Business Unit Compliance Specialist to implement and complete risk assessments Attend compliance training events to stay current with regulations Identify risk and test controls designed to minimize risks Communicate results to Compliance Department, Business Unit Compliance Specialist and Business Unit Management Minimize departmental non-payroll costs Analyze financial data and credit Recommend fee-generating alternatives and procedure enhancements, improvements to procedures, and service/product/delivery enhancements Actively recommend cross-selling opportunities Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment KNOWLEDGE, SKILLS, AND ABILITIES: Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Must have knowledge of regulatory and compliance issues and the ability to analyze complex financial data. Excellent organizational, communication, interpersonal skills and self-motivated. Must be able to utilize technology to improve operating performance, and build strong working relationships with all other business units The incumbent must be able to identify and evaluate business threats and opportunities and have the ability to work under pressure of time deadlines. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications |