| Job Description : |
The Credit Card Assistant Manager (ALU) is responsible to assist with the overall administration and coordination of activities for operations functions in one or several small work groups and to also assist with management and coordination of Northwest’s Credit Card Servicing activities but is not limited to maintaining, servicing, reporting, and managing fraud activity. The Credit Card Assistant Manager (ALU) is also responsible to provide leadership, guidance and support throughout the Credit Card Servicing area.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor’s Degree in Business/Finance or Related Subject or Equivalent Experience preferred
Work Experience:
5 – 6 years Related Banking/Technology Experience preferred
Less than 2 years Supervisory Experience preferred
ESSENTIAL FUNCTIONS:
Ensure compliance with Northwest policies and procedures, Federal/State regulations, Reg Z requirements, third party vendors and agencies, and with VISA regulations
Approve work schedules and timecards
Complete performance management evaluations
Cultivate good working relationships with other departments
Hold meetings to communicate goals, procedures, and expectations
Monitor and update department operations manual
Seek additional skills and educational opportunities
Manage personal workload/workflow
Ensure knowledge of AWS/BASE2000
Meet departmental goals and targets
Review information in E-Reports
Prepare and analyze reports
Maximize technology tools available
Develop use of Microsoft Office Suite Products
Manage departmental workload/workflow
Process relevant documentation
Provide training and support to credit card staff
Ensure excellent service to customers, office personnel, and internal Northwest departments, and total data/document integrity
Assist with the development/communication of department goals, departmental objectives and strategies, development of the annual budget
Minimize operational risk, and with project management tasks related to Credit Card Servicing projects
Research and recommend enhancements to new and existing Credit Card Servicing products and services
Maintain an awareness of new trends and developments in payment systems that may affect day to day processes and mitigate fraud
Actively network within the industry with various groups/peers
Develop procedures for optimum efficiency, and implement process improvements
Ensure proper settlement and reconciliation within the department, and documentation of processes and procedures
Promote a continuous learning environment
Administer new credit card product information
Handle credit card compromised accounts
Identify and resolve customer issues
Balance credit card payments
Educate offices and customers on new credit card product information
Provide support to offices, departments, and customers with high levels of service
Review business card documentation
Work with Testing and Training Compliance Manager and Business Unit Compliance Specialist to implement and complete risk assessments
Attend compliance training events to stay current with regulations
Identify risk and test controls designed to minimize risks
Communicate results to Compliance Department, Business Unit Compliance Specialist and Business Unit Management
Minimize departmental non-payroll costs
Analyze financial data and credit
Recommend fee-generating alternatives and procedure enhancements, improvements to procedures, and service/product/delivery enhancements
Actively recommend cross-selling opportunities
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters
Must have knowledge of regulatory and compliance issues and the ability to analyze complex financial data.
Excellent organizational, communication, interpersonal skills and self-motivated.
Must be able to utilize technology to improve operating performance, and build strong working relationships with all other business units
The incumbent must be able to identify and evaluate business threats and opportunities and have the ability to work under pressure of time deadlines.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications |
