Job Opening for Cross Functional Lead in HEB (Houston, TX)

H-E-B Job Title Cross Functional Lead

Shift Variable Hours
Schedule Full-time

Primary Location US-TX-Houston

DepartmentCross Functional Team
Unposting Date Mar 16, 2022, 11:59:00 PM

Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Cross-Functional Lead, you’ll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE… commitment to provide superior Customer Service?
HEAD FOR BUSINESS… a strong sense of how what you do affects Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing, with an eye for detail?

We are looking for:
an associate degree or a year of related experience / trainingstrong customer service and interpersonal skillsstrong written and verbal communication skillsability to work independently; a strong eye for detail
What is the work?
Management / Training:
Carries out supervisory responsibilities in absence of LeaderTrains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their executionMay assist with work schedules for department
– Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well
Performs Cross Functional duties frequently
Customer Service / Sales:
Provides / coaches on superior customer serviceAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department salesMerchandises products effectively
Food Safety / Sanitation:
Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPsProperly operates and maintains all equipment
What is your background?
Minimum age 18 (mandatory)Associate degree or equivalent from two-year college or technical school; or6+ months of related experience and / or training, orCombination of equivalent education / trainingCompletion of Company Orientation and Safety Training
Do you have what it takes to be a fit as an H-E-B Cross-Functional Lead?
Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipmentKnowledge of computer systems (Symbol, ACR, label machine)Strong planning and organizing skillsStrong customer service and interpersonal skillsVerbal / written communication and reading skills
Ability to write routine reports and correspondenceAbility to speak effectively to Partners and customersAbility to adapt to performing a wide range of duties across multiple departments
Ability to work well independentlyStrong eye for detail
Can you…
Function in a fast-paced, retail environment, requiring detailed and precise tasksWork with Customers, staying attentive to their needsWork flexible schedulesPerform the following, based on your Department
Bakery:
Constantly* reach at waist, graspFrequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abductionOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
Dairy / Frozen / Grocery / Market:
Constantly* reach at waist,graspFrequently stand, walkOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold conditions, loud noiseDAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
Deli:
Constantly* reach at waist, graspFrequently stand, walk, stoopOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Cosmetics / Drugstore / General Merchandise:
Constantly* reach at waist, graspFrequently stand, walkOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet conditions, loud noise, ambient temperaturesCOSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
Floral:
Constantly* reach at waist, graspFrequently stand, walkFrequently be exposed to cold conditionsOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
Gas Station:
Constantly* sit, reach at waistFrequently graspOccasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsDemonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
Produce:
Constantly* reach overhead, reach at shoulder, reach at waist, pivot, graspsFrequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally stand, bend, crouch, kneel, stair climbOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
Seafood:
Constantly* reach at waistFrequently stand, walk, pivot, push / pull with arms, graspFrequently be exposed to wet and coldOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexionOccasionally be exposed to hot conditions, loud noise, ambient temperaturesDemonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
Service:
Constantly* stand, walk, reach at waist, graspOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditionsDemonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs**
Shelf Edge:
Constantly* reach at waist, graspFrequently stand, walkOccasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop,