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Management Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information.
| Job Category : |
Management |
| Company Name: |
The Exchange |
| Position Name: |
CUST SVC TEAM MGR |
| Location : |
Texas |
| Job Description : |
SUPERVISES A 24/7 CALL CENTER STAFF OF CUSTOMER SERVICE REPS WHO RECEIVE TELEPHONE CALLS, CHATS, EMAIL AND FAXES FROM CUSTOMER OR VENDORS.
Grade
3
Job Tier
3
Career Area
Retail Specialist
Supervisor
Yes
Job Qualifications
2 YEARS RETAIL CALL CENTER OR RETAIL OPERATIONS MANAGEMENT EXPERIENCE. CALL CENTER TRAINING AND DATA ANALYSIS EXPERIENCE PREFERRED.
OR
BACHELOR’S DEGREE AND RETAIL CALL CENTER OR RETAIL OPERATIONS MANAGEMENT EXPERIENCE. CALL CENTER TRAINING AND DATA ANALYSIS EXPERIENCE PREFERRED.
Degree (one of):
ASSOCIATE OF BUSINESS ADMINISTRATION – Preferred
Salary Minimum
$40,968.00
Facility Name
ECOM CUSTOMR EXPERIENCE
Major Duties
TAKES APPROPRIATE ACTION TO ENSURE CUSTOMERS ARE SATISFIED.
REVIEWs TEAM QUOTAS, PRODUCTIVITY AND PERFORMANCE LEVELS IN ORDER TO MEET OR EXCEED OPERATIONAL GOALS.
TRAINS, DEVELOPS, AND IMPLEMENTS OPERATIONAL STANDARDS AND POLICIES.
PROVIDES RECOMMENDATIONS AND EXECUTES CORPORATE PROGRAMS AND INITIATIVES.
PERFORMS OTHER DUTIES AS ASSIGNED.
Work Challenges
24/7 365 days a year
Certified Call Center Manager Certificate
Number of Positions Remaining
1
Job Expires
05-Mar-2022 |
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Management Job. If not, reach through the comment section.
