| Job Category : | Management |
| Company Name: | Universal Flight Training |
| Position Name: | Customer Service Manager |
| Location : | Universal Flight Training in Sarasota, FL 34243 |
| Job Description : | We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesSkillsProven working experience as a customer service manager, retail manager or assistant managerExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases and toolsAwareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationBS degree in Business Administration or related fieldJob Type: Full-timePay: $27,475.00 – $80,793.00 per yearBenefits:Health insurancePaid time offSchedule:Monday to FridayEducation:Bachelor’s (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location |