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| Job Category : | Management |
| Company Name: | voestalpine Bohler Welding USA LLC |
| Position Name: | Customer Service Manager |
| Location : | 1601 Gillingham Ln, Sugar Land, TX 77478 |
| Job Description : | Job-ID: V000005250 Location: Sugar Land, TX, USA Closing date: 04/30/2022 Working Hours: Full-time Job description TASKS & RESPONSIBILITIES Leads & manages the Customer Service Desk Team Defines the organizational structure, optimized processes and interfaces for Customer Service Team Motivates and trains the team to become a high-performance team with state of the art performances Sets clear objectives and monitors the Team’s performance through the implementation of solid KPI’s Executes yearly appraisal forms Provides guidance to the team to manage complex and urgent issues as well ensuring their implementation Ensures the implementation and maintenance of tools, such as SAP & CRM, E-Commerce and EDI. Ensures training and education on all tools to optimize usage and efficiency from CSD staff Prioritizes digital solutions and developments to improve customer satisfaction and decrease costs. Identifies and executes opportunities to make information available on the Web-site Ensures improvement of quality and speed of all processes, Quotations, Order entry, Key Account Management, Order backlog, Customer Care, Tele-sales, Credit- and Return-requests, Customer follow-up and response-time Ensures Certificates are properly managed and made available by Material Management Implements strong Customer relationships with distributors and end-customers to optimize Customer Intimacy using different communication channels Organizes regular interface meetings with other departments to ensure short and fast Customer resolutions. Supports Material Management in selling off Dead-stock and Slow-mover campaigns Implements and promotes Tele-sales activities to support sales- and marketing activities Manages customer relationship management and contributes in data quality optimization Contributes in Pricing optimization Benchmarks other Regional Customer Service organizations, internally and externally from other industries Drives sales process improvements Develops strong relationship and collaboration with functional head and related global department Cooperation with other functional departments and business units Ensure efficient cooperation with other departments and business units Ensure customer relationship management Qualifications Bachelors degree in Business Administartion Commercial Business administration preferred SAP experience required What we offer Medical, dental, vision, Life and accident insurance, 401K, paid vacation and holidays Employee bonuses Employee benefits Company cell phone Company laptop Training and education Employee bonuses; Employee benefits; Company cell phone; Company laptop; Training and education Contact & Application voestalpine Bohler Welding USA LLC Diane Nielsen |
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