Job Opening for Customer Service Supervisor in DHL | Supply Chain (3971 Airport Dr, Ontario, CA 91761)

Hello,   If you are looking for a Management Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information.
Job Category : Management
Company Name: DHL | Supply Chain
Position Name: Customer Service Supervisor
Location : 3971 Airport Dr, Ontario, CA 91761
Job Description : Customer Service Supervisor Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If youre looking for change, and youre ready to make changes … were looking for you. Job Description Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation. Execute daily customer contract requirements and identify accessorial activity Interact with customer groups, as necessary, and provide first line of escalation for customer service issues Ensure necessary documentation is completed and filed according with company and customer guidelines Provide professional, safe, fair and secure work environment and direct daily activities Lead support staff to increase productivity via improved work processes and associate development Administer associate recognition programs as outlined in company/account/site guidelines Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans Ensure value-added services for customers are completed as required Required Education and Experience Bachelors degree or equivalent experience, required 1-3 years of experience in a lead / supervisory / management position, required 1-2 years of logistics industry experience, preferred Previous customer service and operations background, required Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer. Brand: DHL Address: 3971 Airport Drive Ontario, CA – 91761 Property Description: 1232 – Ontario CA WERC Property Number: 1232
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