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|Job Category :
||Best Home Services
||Customer Service Team Manager
||16090 S Tamiami Trl, Fort Myers, FL 33908
|Job Description :
||Customer Service Team ManagerImagine calling somewhere that’s fast-paced, buzzy, and fun enough to have a disco parties, nautical bell and prizes to celebrate milestones in your office. Sound good to you? We’re always looking for energetic, warm, and optimistic people who enjoy helping others and making a difference for our customers in our state-of-the-art call center.What we have to offer: Benefits: Competitive Salary with Monthly Bonus PayoutsPTO after 90 daysBirthday Pay6 Paid HolidaysMedicalDentalVisionEmployee Assistance ProgramReferral Bonus401K MatchingEmployee Rewards***And so much moreJob Description: As Customer Service Manager, you will be overseeing your team of CSR’s which are the first point of contact that our customers have with our brand. You are their leader, their lifeline, their support system to develop and grow in a professional environment. You need to be there when they need you. This is a supervisory position that requires you to actively manage, evaluate and motivate your team on a daily basis.Key Job Responsibilities: Monitoring system performance for process improvement opportunities and Q/AEffectively monitor team productivity based on KPIs, use data to improve outcomesCoach, direct and motivate agents through constructive feedback and accountabilityGuide teams through difficult callsCommunicates and enforces employee policies and proceduresParticipate in interviewing, hiring, scheduling, training and on-boarding of call center associatesCandidate Requirements: Proven experience as customer service manager or similar position with 20 or more customer service representativesKnowledge of performance evaluation and customer service metricsSolid understanding of reporting proceduresProficient in MS Office and call center equipment/software programsBachelor’s degree preferredKnowledge of Service Titan a plusExceptional verbal and written communication skills.Excellent leadership skills.Outstanding organizational skills.Ability to consistently deliver exceptional customer serviceExceptional ability to solve problems on the fly, attention to detail, analytical, efficient, thorough.Positive and patientWho We Are: We are a local call center for the largest home services company in Florida; Best Home Services. Offering air conditioning, plumbing and electrical services. We are the market leaders and take pride in providing employees the ability to progress in their careers. There are career advancement opportunities and we have a very aggressive growth plan. With over 300 vehicles on the road and over 400 employees, we are looking the very best and motivated. Our generations of experience delivering the highest quality service available to over 100,000+ customers, we are fully dedicated to maintaining our position as SW Florida’s #1 rated service company. We are A+ rated by BBB, received Angie’s List’s Super Service Award, been voted one of SW Florida’s #1 companiesJob Type: Full-timePay: $40,000.00 – $55,000.00 per yearBenefits:401(k) matchingDental insuranceEmployee assistance programHealth insurancePaid time offVision insuranceSchedule:Evening shiftMonday to FridayOn callWeekend availabilitySupplemental Pay:Bonus payAbility to commute/relocate:Fort Myers, FL 33908: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):How many years of sales experience do you have?Education:Associate (Preferred)Experience:Microsoft Office: 5 years (Preferred)Management: 5 years (Preferred)Shift availability:Night Shift (Preferred)Work Location: One location
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