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Job Category :
Management
Company Name:
Advanced
Position Name:
Customer Success Manager
Location :
580 Providence Park Dr E, Mobile, AL 36695
Job Description :
Role Introduction:
This is a great opportunity to join a brand new Customer Success function where the customer will be at the heart of everything we do.
What You Will Do:
Ensure our customers recognise the ROI of their investment and help them drive to optimum performance and outcome
Challenge the customers on how they operate, share examples of other customers and best practice
Confirm strategies for tech touch such how we intervene at scale with our lower ARR customers
Generate thought leadership and webinars on key Market dynamics and/or best practice
Support customers adoption and use of Advanced products
The role is both strategic, making sure the customer is realising their return on investment to tactical, identifying and resolving problems as they are recognised
Create evangelists by listening to customers closely and delighting them with our user experience and service
Identify opportunities to expand our offering to customers through active listening and consultative discussions
Share insights from other customers use of our solutions to help them get the best results
What You Will Have:
Commercial awareness skills ensuring the customer is realising their return on investment
An excellent problem solver with the ability to identify and resolve problems as they are recognised
Excellent interpersonal skills with the ability to build and maintain strong relationships
Comfortable at communicating with varying levels of seniority
High attention to detail and organisational skills
What We Do For You:
Generous Annual Leave – 25 days, plus public holidays, with the possibility to buy additional days
Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
Life Insurance – 4x times annual salary
Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
65% Internal Mobility – Committed to the development & growth of our people
Advanced Perks At Work – Exclusive employee discounts & benefits portal
Charity Fundraising – Proud to be a Patron of The Prince’s Trust; every employee is entitled to one day of volunteering each year
Pension Scheme – Up to 5% matched contribution
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