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Management Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information.
| Job Category : |
Management |
| Company Name: |
Perishable Shipping Solutions, LLC |
| Position Name: |
Customer Success Manager |
| Location : |
Sacramento, CA |
| Job Description : |
Perishable Shipping Solutions, an Equal Opportunity Employer is growing and is looking for Customer Success Manager(s) to join their team. The Customer Success Manager (CSM) owns the customer lifecycle beginning with customer onboarding, account management and renewal. A successful CSM builds impeccable relationships and shows skill at achieving trusted adviser and customer advocate status in customers minds. The CSM works closely with the Sales Team and Operations team to support customers and ensure any customer issues are dealt with timely.About Us: At PSS, we believe that shipping perishable products can be both cost effective and environmentally responsible. We focus on growing small and mid-market businesses. PSS is a third-party logistics, pick & pack order fulfillment business focused on shipping our customer’s perishable food products for direct to consumer and direct to retail markets. At PSS, our vision is “to provide superior service and support to delight our clients and their customers.” Our ability to achieve that vision is why we are the premier perishable fulfillment service in the industry focused on small businesses. We value people who are smart, passionate and get things done.Responsibilities: · Develops Healthy Customer Relationship· Enhances Customer Training· Evaluates and Analyzes Customer Needs· Builds Trust and Transparency with Clients· Onboards New Clients· Acts as a Customer Advocate· Encourages Customers to Upgrade their Products/offerings· Promotes Customer Loyalty· A propensity for relationship building· Manage Escalation Process· Lead and mentor cross functional teamsQualifications: · Bachelor’s degree· 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management· Possess strong phone, written and verbal communication skills with excellent presentation skills· Confident, high energy, self-motivated and a true team player· Experience working with senior and executive level customer contacts· Demonstrated ability and desire to work and excel in fast-paced environment· Excellent multitasking and project management skills· Understanding of Internet and web applications with a desire learn new technologies· Well-organized, with a high attention to detail and ability to prioritize· Proficiency with MS OfficeJob Type: Full-timePay: From $1.00 per yearBenefits:401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offParental leaveVision insuranceSchedule:Day shiftSupplemental Pay:Bonus payWork Location: Multiple Locations |
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