|Job Description :
||Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.
Commvault is world’s most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and Share all their data- anywhere and anytime.
As an organization, we committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on transparency, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.
This position is part of our Media Management group in our Customer Support Center. The ideal candidate would have a technical background, enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environment. We offer innovative training, interesting colleagues, and the opportunity to grow with us.
***This position can be based remotely anywhere in the US ***
Analyze and resolve complex product and customer issues utilizing log files, crash dumps, and lab environments.
Engage and assist customers to reach decisive & consistently satisfactory outcomes via phone, email, and remote session.
Document all observations and work performed in a clear and detailed format, with timely status updates / follow-ups to customers and management as required.Reproduce /confirm customer issues or product defects, and submit to engineering for immediate or future consideration (as appropriate).Perform root cause analysis on incidents, which clearly display the primary / secondary causes, associated timelines, and remediation plan.Articulate and communicate technical concepts and issue solutions to customers
3+ years of system administration experience with a Bachelor’s Degree in Computer Science/related field or corresponding experience equalling 4-year degree preferred
Strong experience with system network troubleshooting (i.e.TCP/IP, DNS, Firewalls, etc.)Experience with Tape Libraries and Tape drives in both SCSI and SAN configurations utilizing multiple hardware types. Overland, Quantum, Oracle, IBM, etc…Experience with Disk Array setup and configuration. EMC, HDS, HP, LSI, etc….Advanced administration and troubleshooting skills in Windows server environmentsPrevious experience with data protection software beneficial (i.e.Backup Exec, NetBackup, Veeam, etc.)
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.