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|Job Category :
||Desktop Support Manager
||50 Lawrence Rd, Springfield, NJ 07081
|Job Description :
Partners Pharmacy – Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
Comprehensive Healthcare Benefits
401(k) Retirement Plan
Paid Time Off
Opportunities to advance and grow your career
If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you’ll appreciate being a part of our team. We’ve built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
Great new Career Opportunity in Long-Term Care Pharmacy!
Now Hiring – Desktop Support Manager – Springfield, NJ
Hours: Monday-Friday 8:30am-5pm
The Desktop Support Manager will be responsible for, but not limited to:
Directs a team of 6.
Demonstrate leadership principles and act as a role model for the team.
Establishes, plans and implements the policies and procedures to support the organization’s PC Support Services
Manages the deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems and distributed printers.
Trouble-shoot, resolve and escalate user issues appropriately that technicians are unable to resolve and provide feedback
Appropriately track user issues and follow-ups as needed
Manage help coverage and makes changes as needed to shift hours, staffing etc.
Reviews performance results and determines opportunities for improvement
Offer feedback with performance appraisals and compensation
Tracks and maintain aging open tasks for Desktop Support
Travel to other facilities when needed
High School Diploma
IT Certifications required if no college completion
5+ years of related experience
ITIL training/certification is recommended/preferred
Strong Windows Desktop Operating Systems knowledge: Windows 10
Knowledge of other operating systems a plus
Strong Knowledge of Active Directory administration, especially user management
Strong knowledge with 0365 and INTUNE
Understanding of industry’s best practices
In-depth knowledge of help desk ticketing system
Ability to continuously improve process, procedures and focus on efficiency
Excellent customer service skills required
Great communication skills with end users, management and members of IT
Excellent time management, follow-up and proactive task tracking
Ability to prioritize and juggle multiple tasks is a must
Ability to apply analysis and judgement in urgent situations
Ability to work under pressure
Strong leadership skills
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