Job Opening for Desktop Support Manager in Partners Pharmacy (50 Lawrence Rd, Springfield, NJ 07081)

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Job Category : Management
Company Name: Partners Pharmacy
Position Name: Desktop Support Manager
Location : 50 Lawrence Rd, Springfield, NJ 07081
Job Description : Overview Partners Pharmacy – Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees. We are proud to Offer: Competitive Salaries Comprehensive Healthcare Benefits 401(k) Retirement Plan Paid Time Off Opportunities to advance and grow your career And More! If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you’ll appreciate being a part of our team. We’ve built a strong reputation on the outstanding level of care that we provide. Partners Pharmacy is an Equal Opportunity Employer EEO/AA/M/F/DV Responsibilities Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring – Desktop Support Manager – Springfield, NJ Hours: Monday-Friday 8:30am-5pm The Desktop Support Manager will be responsible for, but not limited to: Directs a team of 6. Demonstrate leadership principles and act as a role model for the team. Establishes, plans and implements the policies and procedures to support the organization’s PC Support Services Manages the deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems and distributed printers. Trouble-shoot, resolve and escalate user issues appropriately that technicians are unable to resolve and provide feedback Appropriately track user issues and follow-ups as needed Manage help coverage and makes changes as needed to shift hours, staffing etc. Reviews performance results and determines opportunities for improvement Offer feedback with performance appraisals and compensation Tracks and maintain aging open tasks for Desktop Support Travel to other facilities when needed Qualifications Education: High School Diploma IT Certifications required if no college completion Professional Experience: 5+ years of related experience ITIL training/certification is recommended/preferred Strong Windows Desktop Operating Systems knowledge: Windows 10 Knowledge of other operating systems a plus Strong Knowledge of Active Directory administration, especially user management Strong knowledge with 0365 and INTUNE Understanding of industry’s best practices In-depth knowledge of help desk ticketing system Ability to continuously improve process, procedures and focus on efficiency Excellent customer service skills required Great communication skills with end users, management and members of IT Excellent time management, follow-up and proactive task tracking Ability to prioritize and juggle multiple tasks is a must Ability to apply analysis and judgement in urgent situations Ability to work under pressure Strong leadership skills
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