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|Job Category :||Management|
|Company Name:||Options Domestic & Sexual Violence Services, Inc.|
|Position Name:||Director of Client Services|
|Location :||2716 Plaza Ave, Hays, KS 67601|
|Job Description :||Rev. 12/21Job Description Director of Client Services Position SummaryDirector of Client Services is responsible for leading and enhancing the internal organization and infrastructure and leads all internal operations ranging from project management (development of new programs, high-quality trauma-informed services, written products) to administration (reporting, grant management) and human capital (HR, recruiting, mentoring, staff development). The Director of Client Services will be a thought partner to the Executive Director and help to chart Options future growth and strategic response to an ever-increasing demand for the organization’s services. This position will report directly to the Executive Director and will serve as a member of the senior staff team.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Structure and lead teams to deliver high-quality services that are survivor-driven, trauma-informed, and based on the organization’s guiding principles.2. Participate in conferences and professional associations, that further the mission of Options.3. Coordinate and develop partnerships with allied professionals and organizations that further the mission of Options.4. Develop thought leadership around specific mission related topics and emerging practice areas.5. Report essential internal activities (human resources, administration, and organizational planning and development) to the Executive Director.6. Identify best practices and improve internal systems with an eye toward future needs and budget realities.7. Mentor and coach staff, being a visible, approachable sounding board and resource for managers and staff.8. Develop and recommend programs, goals, and objectives for agency projects.9. Manage, evaluate, and report on grant objectives, deliverables and budget.10. Provide supervision on a day-to-day basis to direct service staff and managers.11. Manage hiring, discipline, and staff development12. Participate in the “On-Call Supervisor” rotation to provide supervision, guidance, case management, and problem solving to direct service staff who are on-call, when appropriate. a. Respond as the 3rd back-up on-call during high volume times for victims, sometimes at various locations.13. Work with Executive Director on development, fundraising and donor relationsOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.CompetenciesTechnical Capacity Presentation Skills Project ManagementLeadership Collaboration Financial OversightCommunication Proficiency Diversity and InclusionBusiness Acumen Teamwork OrientationSupervisory ResponsibilityThis position is directly responsible for supervising the Data Specialist, and the Coordinators of the Community & Shelter Services divisions and is responsible for the performance management and hiring of the employees within those divisions. This position is indirectly responsible for all employees within the Community Services & Shelter Services divisions.Work EnvironmentThis job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work may also be performed at alternate locations including the safe shelter, partner offices, law enforcement centers, and courts.Physical DemandsWhile performing the duties of this job, employees are regularly required to talk or hear. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk; use hands to finger, handle,1Rev. 12/21 or feel; and reach with hands and arms. Employees may be required to lift up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.TravelTravel is primarily local (within the 18 county service area) during the business day, although some out of the area and overnight travel will be expected.Preferred Education and ExperienceRelated bachelor’s degree, MBA or master’s degree with 10-plus distinguished years in senior management position in a nonprofit organization, foundation or government agencyAdditional Eligibility RequirementsMust demonstrate an acceptance and respect for cultural diversity, sexual orientation, and religious backgrounds.Track record for delivering superior results, commanding respect, and assuming leadership roles.Operates with excellence in mind in all matters, with the confidence to defend/debate ideas without ego interfering.Success in roles requiring execution of multiple tasks while responding to multiple priorities.Proven ability to work with efficiency, flexibility, and good humor; ability to exercise tact and diplomacy in organizational settings.Ability to remain focused in the face of pressure, delivers against timelines, and not intimidated by tasks/timeline limitations.Demonstrated ability to build and maintain relationships with a wide variety of people, junior and senior, for-profit and non-profit, and from diverse backgrounds.Must have valid Kansas Driver’s License with clean driving record, reliable transportation w/ valid vehicle insurance and ability to transport victims in personal vehicle, as needed.Ability to work in the United States.Position HoursThis is a full-time position; regular hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.; however, this position can regularly require long hours and weekend work.Classification: salaried; exemptJob Type: Full-timePay: $48,000.00 – $53,000.00 per yearBenefits:Dental insuranceEmployee assistance programHealth insurancePaid time offSchedule:Monday to FridayWeekend availabilityAbility to commute/relocate:Hays, KS 67601: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:Nonprofit management: 2 years (Preferred)Work Location: One location|
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