Job Opening for Director of Customer Success in Accusoft (Remote)

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Job Category : Management
Company Name: Accusoft
Position Name: Director of Customer Success
Location : Remote
Job Description : ABOUT ACCUSOFT: Accusoft is a 30 year software development company specializing in content processing, conversion and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, we help organizations solve their most complex content workflow challenges. Our patented solutions enable users to gain insight from content in any format, on any device with greater efficiency, flexibility, and security. OVERVIEW: OnTask is a no-code SaaS document and form automation SaaS platform from Accusoft, a 31 year old software company. OnTask streamlines processes for business users allowing them to collect data with online forms, generate, route and approve digital documents and collect eSignatures. OnTask is Accusoft’s fastest growing product and is now looking for a leader to manage the day to day operations of the team. The customer success director role will oversee the OnTask customer success organization, working with the leadership team to build the team and processes ensuring that our customers continue to renew and increase their usage of OnTask. The director will champion OnTask’s culture of efficiency, assuming positive intent, and focusing on growth while facilitating collaboration between both OnTask and Accusoft resources. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for overall retention of the customer base and management of the customer success organization. Establish and continuously measure metrics to proactively manage outreach to accounts at risk of not renewing. Collaborate with sales to ensure proper hand off for onboarding and opportunities for expansion. Manage professional services projects to on board new customers and build custom workflows. Collaborate with the OnTask leadership team to build, launch and maintain programs to expand OnTask usage to ensure organizations become sticky and continue to use and renew with OnTask. Responsible for OnTask customer support; collaborating with Accusoft’s support team with the focus of OnTask customer satisfaction. EDUCATION AND EXPERIENCE: Bachelor of Science in Business, Business Administration, Sales or related field; 5 plus years of leadership experience, or combination of education and experience. Required Skills: Ability to be flexible, agile and calm in responding to evolving business priorities and dealing with ambiguity. Have an entrepreneurial mindset and experience scaling a growing business. Highly analytical, structured and committed to a data-driven approach. Experienced growing teams and managing people directly. Exceptional ability to communicate and foster positive business relationships. Possess a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate our team. Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning. Technical skills required, as they relate for the use of our OnTask Product. Bonus Skills: Experience working with SaaS applications. CULTURE and PERKS: Small start-up team culture with larger company stability Flexible working hours Friendly team environment 100% remote work available in the following States: FL, TX, NC, NY, MA, WA Social Events Monthly Birthday Celebrations Social Committee dedicated to coordinating fun virtual activities for the team throughout the year COMPENSATION AND BENEFITS: Competitive salaries, quarterly bonus program, and excellent benefits are provided. Some of our benefits include 401k, vacation, paid holidays, tuition reimbursement, stock option plan, comprehensive health and dental plan, company paid short & long term disability, and life insurance, a fun family-oriented environment, and more! At Accusoft, the health and safety of our people is our number one priority. Passing our pre-employment requirement associated with offers of employment are contingent on the candidate being fully vaccinated against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Individuals with medical or religious needs that prevent them from getting the vaccine may request an exemption from the vaccine requirement. ACCUSOFT CORPORATION is an Equal Opportunity Employer/Drug-Free Workplace. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, genetics, national origin, veteran or disability status.
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