| Job Category : | Management |
| Company Name: | Wyndham Virginia Beach Oceanfront |
| Position Name: | Director of Housekeeping |
| Location : | 5700 Atlantic Ave, Virginia Beach, VA 23451 |
| Job Description : | The Director of Housekeeping is responsible for: Coordinates the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the hotel owners/guests.Ensures compliance with all policies, procedures, and regulations.Monitors the productivity and qualitative work product for the Room Attendant teams, Housemen, Laundry, and Public Area Attendants.Walking the property completed a minimum of three times daily (AM-Noon and PM).Determines and assigns work cleaning projects and priorities to meet all quality standards.JOB RESPONSIBILITIESDirector of Housekeeping primary responsibilities will include: Performs at least three complete property walk-throughs daily (AM, Noon, and PM).Determines daily work assignments, projects, and priorities.Attends daily pre-shift meetings with the department’s staff.Inspect a minimum of ten guest units per day.Ensures that all employees in the department have the tools, equipment, and supplies needed to accomplish their respective jobs.Monitors guest corridor traffic and utilization; monitors carts for neatness and proper positioning so as not to block guests, ensures that housemen remove dirty laundry and bagged garbage on a timely basis.Ensures that all closets and carts are fully stocked each morning to generate a continual workflow and avoid related productivity delays.Reviews internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour, and payroll reports, productivity results from the previous day, operating checkbook accounts, and schedules.Prepares all schedules for the department and forwards the same to the Executive Housekeeper for approval.Generates all department purchase orders and forwards the same to the General Manager for approval.Attends weekly staff meetings.Checks periodically each day on any and all special cleaning project work.Department responsibility for recruiting, interviewing, hiring, training, disciplining, coaching, counseling, performance evaluations, and terminations as necessary.Participates in the formation of department annual operating budgets.Ensures that the hotel maintains cleanliness and service standards as defined by any third-party affiliations (hotel franchiser) where applicable.Enforces 100% staff compliance with uniform and grooming standards.Maintains housekeeping support and storage areas in a clean, neat, and orderly fashion.Performs all supply and linen month-end inventories in a timely and accurate manner.Ensures that all department employees receive comprehensive training.REQUIRED SKILLS AND ABILITYExposure to scheduling, PO processing, time card calculations, and expense control systems preferred.Basic organizational skills.Experience with entry-level supervisory skills relating to human resources and willingness to be trained for further development, including interviewing, coaching, counseling, disciplining, evaluations and train-the-trainer.Excellent English verbal and written communication skills.Demonstrated computer skills.Ability to interact with hotel/hotel guests and staff in a courteous and professional manner.Ability to multi-task within specific time constraints.Good attitude and work ethic practices.Demonstrated ability and willingness to give direction.Ability to define problems, collects data, establish facts, and draw valid conclusions.Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Able to work a flexible schedule, including weekends and holidays.Team building and motivational skills.REQUIRED EDUCATION AND EXPERIENCEEducation – Associates degree in a related field.Experience –Six years of experience in the housekeeping field.One year of experience as a property level Assistant Executive Housekeeper is required.Prior experience as a property level Executive Housekeeper preferred.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.Job Type: Full-timePay: From $50,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayWeekend availabilityWork Location: One location |