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|Job Category :
||Director of Operations
||30 Governors Way, Topsham, ME 04086
|Job Description :
||The Highlands in Topsham is one of Maine’s premier Retirement Communities. Serving almost 500 residents and offering a unique combination of living options, Highlands blends the spirit of Maine with services and amenities fit for modern retirement living. The Highlands 100-acre campus is home to 180 cooperative homes and 176 rental options for Independent, Assisted Living, and Memory Care.Presently, The Highlands is seeking a community-based Director of Operations. The Director of Operations is a senior leadership position, reporting directly to the Executive Director and responsible for the day-to-day financial and operational needs related to the management of the six-shareholder-owned cooperative corporations.Ideal candidates will bring significant financial and operational experience related to master-planned property and real estate management, long and short-term asset management, and day-to-day service delivery.Essential FunctionsUnder the direction and support of the Executive Director, the Director of Operations:· Provides support to the Executive Director to perform the operational and financial requirements of Cooperative Housing in compliance with prevailing management agreements, approved budgets, and local regulations.· Creates, implements, and monitors budgets, narratives, and business plans for the community in accordance with the prevailing management agreement requirements and active collaboration with board members and community Executive Director.· Maintains direct responsibility for the Cooperative budgets.· Negotiates contracts and manages all outside contractors working in the community in tandem with the Maintenance Director and Executive Director· Serves as a board member on six Cooperative Boards· Supports and verifies on occasion enters and tracks the day-to-day operational expenses using the provided accounting systems for all entities.· Monitors monthly and quarterly financial performance and capital expenses and will prepare financial summary reports for the designated entities to the Executive Director and board members.· Collaborates with the Executive Director to support sales initiatives and helps support the implementation of defined sales strategies and share transfers for the community.· Develops relationships with a variety of community agencies, contractors, and service providers that can benefit the community.· May arbitrate complaints and disputes concerning residents, shareholders, and/or personnel.· Assures state regulations are met and works closely with state oversight agencies, including reviewing state deficiencies and developing a plan of corrections with the community Executive Director.· Maintains confidentiality of company data, community resident/associate issues, and concerns.· On an ad hoc basis, may be required to become proficient in supporting software, systems, or other Grace Management process.· Interfaces with accounting and personnel departments at the Grace Management, Inc. home office to meet objectives pertaining to financial and reporting deadlines of designated entities and ancillary service reporting and KPI tracking.· Prepares weekly and monthly reports as directed by supervisor.· Maintains and upgrades knowledge and implements standards and requirements specified by federal and state laws.· May be required to provide direct community support in the absence of an Executive Director by serving as an Interim Executive Director when an Operations Specialist is unavailable.· Demonstrate a positive attitude and ability to work well with all people.· Promote a positive work environment that emphasizes teamwork.Knowledge, Skills, Abilities, and Experience· Bachelor’s Degree in Business, accounting, project management, or hospitality.· Demonstrated 5-6 years of relevant management experience, including a minimum of 5 years of recent property management experience.· Experience in managing various disciplines while ensuring adherence to federal, state, and corporate standards is required.· Successful knowledge of financial management skills and familiarity with business principles and practices. Proven ability to develop and manage budgets.· Must have the interpersonal skills to work with various levels of people, associates, and residents.· Strong familiarity with Robert’s Rules of Order.· Must possess a proven track record in leading, training, and coaching professionals in achieving occupancy and financial goals.· Outstanding written and verbal communication skills.· Must be proficient in Microsoft Word, Excel, and CRM database systems.· Must follow the Grace Management, Inc. policies and procedure manuals and Associate Handbook.· Act on constructive feedback by listening to supervisor, customers, and peers and using it to improve performance.· Maintains resident, associate, and community confidentiality.· Demonstrates a positive attitude and ability to collaborate and work well with all people. Promotes a positive work environment that emphasizes teamwork.· Completion of drug testing and criminal record background check upon hire and request of supervisor/Grace Management, Inc. Human Resources.· Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and the ability to lift/carry up to 40 pounds.Job Type: Full-timePay: $85,000.00 – $95,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offReferral programRetirement planTuition reimbursementVision insuranceSchedule:Monday to FridayEducation:Bachelor’s (Preferred)Experience:Property Management: 1 year (Preferred)Senior Living Management: 1 year (Preferred)Work Location: One location
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