Job Opening for Director of Program & Portfolio Management – Customer Support in Workday (Pleasanton, CA)

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Job Category : Management
Company Name: Workday
Position Name: Director of Program & Portfolio Management – Customer Support
Location : Pleasanton, CA
Job Description : Do what you love. Love what you do. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. About the Team The Global Support Enablement team supports Workday’s Customer Support organization. GSE provides program & portfolio management, operational support, technology solutions, learning & development, and analytical insights to help ensure the Customer Support organization’s success. About the Role As the Director of Program & Portfolio Management, you will be accountable for leading a team driving large, highly visible programs for our global support organization. As a key leader within GSE, you will develop and maintain strong partnerships with internal and external technical leaders, and business owners to deliver on strategic departmental and company initiatives. The ideal candidate is passionate about the customer and employee experience and understands cloud enterprise support. They will have experience developing teams and senior individual contributors. This role requires a critical thinker with strong problem-solving skills and program management skills. Manage and influence cross functional projects/initiatives with key stakeholders, while balancing execution and innovation with integrated, connected solutions Drive continuous improvement on how we scale, elevate business value through key metrics and outcomes Provide thought leadership to continue optimizing our strategy and help the teams manage execution with stakeholder engagement, prioritization, support with blockers etc. Drive inter-team collaboration, best practices sharing and ‘solution-centric’ mindset About You Basic Qualifications 8+ years leading a technical team and/or experience with managing software engineering teams. 10+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone. Other Qualifications 7+ years managing programs or program teams Experience with Program Management standard methodologies Comfortable tailoring information for consumption across all levels of management Comfortable influencing without direct authority University degree in a related field or equivalent experience As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact to explore what, if any, reasonable accommodations or exemptions Workday is able to offer. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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