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|Job Description :
||AGDATA is the most trusted provider of data collection, data management, marketing program management, and analytical solutions for customers in the Crop and Animal Health industries. With data services at the core—surrounded by an extensible array of streamlined software solutions—our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries.
Backed by an entrepreneurial, creative and energetic work force, associates at AGDATA drive value for our customers with innovative solutions that enable the success of their strategic initiatives. We are a growing team, focused on adding creative, knowledgeable individuals who are ready to jump right in and make an immediate impact.
AGDATA is seeking an Engagement Manager for key customer accounts who excels at establishing and cultivating senior executive relationships, managing multiple strategically-important initiatives and maximizing the overall scope, impact and effectiveness of AGDATA’s delivery for those accounts.
Act as a primary point of contact for customer issues, questions, concerns and escalations
Manage multiple cross-functional tasks and be accountable for the execution of services on time and with quality
Establish strong customer relationships, understand the customer’s business, and the challenges affecting their business
Build solid knowledge of the AGDATA services the customer uses in their daily operations and how the services support the customer’s business objectives
Create and manage the calendar for regular meeting preparation, meetings, and executive updates
Support and manage the pre-work timeline for customer presentations (e.g., quarterly business reviews, retrospectives)
Organize call agendas which includes follow-up with functional leads to ensure call preparedness, harvesting agenda items for customer calls and facilitating customer calls
Ability to manage long-term, multi-million-dollar engagements with multiple project tracks and teams
Ability to set and manage customer expectations, holding both internal and external constituencies accountable for delivering desired outcomes
Strong project management, analytical and problem-solving skills, and experience applying these skills to resolve customer business issues
Exceptional written and verbal communication skills and the ability to work well with internal functions and varying levels of customer-side management
Ability to develop internal and external stakeholder networks and build relationships necessary to deliver against plans and projects
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