Job Opening for Experiences Field Supervisor – Multiday Guide Management Arizona Adventure Center in REI (Scottsdale, AZ)

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Job Category : Management
Company Name: REI
Position Name: Experiences Field Supervisor – Multiday Guide Management Arizona Adventure Center
Location : Scottsdale, AZ
Job Description : This job contributes to REI’s success by leading REI experiences by directly supervising and mentoring REI Local Experiences teams, events, and programs. This position will ensure program development and scheduling, risk management, operations for all local programming, oversee land management agency partnerships. Supervisors will be responsible for day-to-day staff management and scheduling, ensuring the successful delivery of programming content and the safety of all participants in the field, while providing excellent customer service, REI branding, and role modeling for all members of the local team. Additional responsibilities include overseeing equipment maintenance, coordinating programming and event logistics, and ensure permitting prior to programs. Other duties include serving as staff trainer, performing administrative duties, working with store management teams, communicating with customers and local business/community partners, and conducting field assessment of classes and guides. Models and acts in accordance with REI’s guiding values and mission. Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. Leads the implementation of company programs, procedures, methods and practices to promote REI key messages. Challenges and inspires employees to achieve business results. Ensures employees adhere to legal and operational compliance requirements. Manages training and development of employees directly and indirectly managed and makes effective staffing decisions. Conducts and ensures the completion of performance reviews. Provides coaching, direction, and leadership support to employees to achieve department, company and customer results. Establishes and maintains visibility within the department. Monitors operational statistics, reports trends, variances and issues, and takes appropriate action. Plan assortment of programing for the local market, meeting established KPIs and goals, with oversight from the Regional Manager. Ensures financial and expense management of programs with oversight from Regional Manager. Leads the hiring and onboarding of new employees (both external and internal to REI). Schedules staff and training plans for programs. Train employees in both programming and risk management. Mentor and coach core team members, skilled at coaching a wide variety of customers and staff. Manages local emergency response, supporting both customers and instructors/guides. Lead specific programs, outings, and business and land agency partnerships. Communicate changes and updates to program assortment. Manage and collaborate on local assortment planning. Manage permits, contracts, and agreements. Ensure execution of local venue guides and update local operating procedures. Attuned to local trends and reports findings to Managers. Builds and cultivates relationships within the community. Bring your passion and expertise 4+ years of experience in outdoor education programs, leadership and development, experiential education instruction and/or guiding outdoor participation 1+ years of experience managing and supervising a diverse team Proven outdoor leadership skills and ability to function collaboratively Working knowledge of legal, regulatory, and risk management issues related to outdoor education Excellent presentation and instruction skills Wilderness First Aid and CPR certification (within the first 3 months of hire) Wilderness First Responder Certification Instructor certifications or relevant experience in activities being offered (i.e., AMGA Climbing, ACA Kayak, PSIA Ski Instructor, etc.) Valid driver’s license with no negative incidents; able to acquire a commercial driver’s license BA in Leisure and Recreation Management or equivalent Intermediate level PC skills: Word, Excel, Outlook, SharePoint, Powerpoint Experience working in a retail environment Previous Events, Branding, and Experiential Marketing Experience Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts. Creates a strong, mutually supportive work spirit and culture where people can do their best. Establishes trust and inspires others. Makes effective organization and people decisions in a manner consistent with REI’s values and ethics. Delivers on commitments and holds others to same. Champions the organization and advocates solutions in the overall Company’s best interest. Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. Consolidates information from various sources including feedback from others to reach sound decisions. Considers the ultimate impact of decisions and actions on internal and external customers. Fosters change in company direction. Effectively plans and executes changes.
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