Job Opening for Front Desk Manager in Best Western Premier Detroit – Southfield, MI (Farmington Hills, MI)

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Job Category : Management
Company Name: Best Western Premier Detroit – Southfield, MI
Position Name: Front Desk Manager
Location : Farmington Hills, MI
Job Description : Job Title: Front Office ManagerJob Summary: Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling.Maximizes revenue through cost control and proper front desk techniques.Job Duties: Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.Strives to be innovative in new programs designed to eliminate waste and increase productivity.Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.Manages departmental expenses within budgeted guidelines.Performs other duties as assigned.Qualifications: High school diploma or equivalentMinimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.Superior customer service and public relations skills.Excellent organization and time management skills.Ability to communicate clearly and effectively with customers, co-workers, and managers.Knowledge of Microsoft Office, Internet, and property management systems.Ability to work a flexible schedule, including weekends and holidays.Job Type: Full-timePay: $15.00 – $18.00 per hourBenefits:Employee discountSchedule:HolidaysWeekend availabilitySupplemental Pay:Signing bonusCOVID-19 considerations:Guests are encouraged to wear face coverings. PPE provided to staff.Education:High school or equivalent (Preferred)Experience:Front Desk: 3 years (Preferred)Hotel experience: 1 year (Preferred)Work Location: One location
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