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|Job Category :
|Embassy Suites Los Angeles/Glendale Hotel
|Front Desk Supervisor
|800 North Central Avenue, Glendale, CA 91203
|Job Description :
|Job Title: Front Desk SupervisorReports to: Front Office ManagerShift: VariesThe Front Desk Supervisor’s major responsibilities are to promote and ensure guest satisfaction. This is achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivering prompt, courteous service. The Front Desk Supervisor is accountable for maintaining established standards.Assume responsibility for daily operation of the front desk.Assist in hiring training and maintaining a highly motivated and well-trained staff.Ensure all guest issues are handled and appropriately followed up on quickly and efficiently.Assist to ensure an overall positive quality of the guest experience and ensure guest satisfaction.Have a working knowledge of all associate job descriptions and equipment and be able to perform all associate functions.Maintain departmental communication through effective use of logbook, bulletin boards, and updated memos.Control the selling strategy for the day. Coordinate all blocking pre-assignment and pre-registration of rooms.Assure the accuracy and completion of all guest accounts, reports, room changes, credit approvals, deposits, etc.Ensure that all information pertinent to the desk or related areas is passed on to the appropriate personnel.Be knowledgeable of any and all promotions and programs that would influence or affect a guest.Maintain a high standard of personal hygiene and proper associate uniform standards.Have a working knowledge of hotel policies, procedures and standards.Assist to maintain payroll logs, and track associates attendance and tardiness.Assist in planning associate meetings.Actively promote accident prevention and awareness.Assist is scheduling associates effectivelyIdentify and recommend incentive programs, new ideas, and methods of operation.Will be doing the Night Audit duties as well.Other duties as assignedMARGINAL JOB FUNCTIONSAssist all other operating departments as required.Assist in ensuring positive financial results are achievedPerform duties and projects as assigned by managementPHYSICAL JOB REQUIREMENTSAble to perform all associate duties including repetitive bending, stooping, overall flexibility and lifting weight up to 30 lbs.Ability to climb stairs and walk the property.Ability to manage high levels of stress.Communication skills required including clear speech and hearing abilityAbility to read, write and understand English.Ability to make sound judgment decisions.Prolonged standing at the desk while guests are checking in/ out.Computer input, phone usage, and visual observationJOB REQUIREMENTS: High school diplomaMinimum 1 year front office supervisory experience supervising a team of 10 or moreMinimum 2 years of hotel PMS systems experienceMust possess good oral and written communication skillsKnowledge of Microsoft office applicationsAbility to work well under pressureExcellent organization skills and ability to handle multiple tasksDetail orientedOutstanding hospitality skillsAbility to interview, train and counsel associatesAbility to work effectively in a team environment and with different levels of management.*VII. SAFETY AWARENESSComply with all safety requirements and regulations as dictated.Job Type: Full-timeExperience:Front Desk Supervisor: 1 year (Required)Hotel Front Desk: 2 years (Required)OnQ Experience preferredEducation:High school or equivalent (Preferred)Benefits offered: Paid time offHealth insuranceDental insuranceTeam Travel ProgramEOEJob Type: Full-timePay: $17.00 – $18.00 per hourBenefits:401(k)Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftDay shiftHolidaysNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Required)Hotel Front Desk Supervisory: 1 year (Required)Night Audit: 1 year (Required)Work Location: One location
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