Job Opening for Front Office Manager in Crowne Plaza Baton Rouge (Baton Rouge, LA 70808)

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Job Category : Management
Company Name: Crowne Plaza Baton Rouge
Position Name: Front Office Manager
Location : Baton Rouge, LA 70808
Job Description : We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained. To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills. Compensation: $44,000 – $49,000 yearly Responsibilities: Defining and implementing front desk objectives and procedures Hiring and training staff and managing the shift schedules Tending to guests’ complaints and questions and providing exceptional customer service Ensuring that the front desk and reception area is kept clean and organized Maintaining front desk office supplies and equipment Managing budgets, records, and contracts Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails Qualifications: High school diploma or GED Bachelor’s degree in hospitality or similar A minimum of 2 years of experience as a front desk manager or similar Proficient in hotel front desk software such as LightSpeed, Opera, and onQueue Good understanding of procedures and practices in the hospitality industry Excellent written and verbal communication skills Strong organizational and time management skills The ability to provide exceptional customer service Good leadership and training abilities About Company The Crowne Plaza in Baton Rouge is the premiere conference and event center in the surrounding market. We routinely provide quality service to all manners of guests and groups. With 300 rooms and 32,000 square feet of event space, we are the place for high volume on site hotelier experience. We routinely outperform competitors in a saturated market through superior quality and consistency for large gatherings. Award winning banquet services, food service and guest amenities including a 5000 square foot gym, newly renovated outdoor pool and patio space. We believe in a guest first, operations second aspect of doing business. One of the principal reasons we have outperformed competitors is due to our collective customer service bearing. We go above and beyond what is expected to ensure positive engagement and guest experience
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