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Management Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information.
| Job Category : |
Management |
| Company Name: |
Crowne Plaza Baton Rouge |
| Position Name: |
Front Office Manager |
| Location : |
Baton Rouge, LA 70808 |
| Job Description : |
We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained.
To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills.
Compensation:
$44,000 – $49,000 yearly
Responsibilities:
Defining and implementing front desk objectives and procedures
Hiring and training staff and managing the shift schedules
Tending to guests’ complaints and questions and providing exceptional customer service
Ensuring that the front desk and reception area is kept clean and organized
Maintaining front desk office supplies and equipment
Managing budgets, records, and contracts
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails
Qualifications:
High school diploma or GED
Bachelor’s degree in hospitality or similar
A minimum of 2 years of experience as a front desk manager or similar
Proficient in hotel front desk software such as LightSpeed, Opera, and onQueue
Good understanding of procedures and practices in the hospitality industry
Excellent written and verbal communication skills
Strong organizational and time management skills
The ability to provide exceptional customer service
Good leadership and training abilities
About Company
The Crowne Plaza in Baton Rouge is the premiere conference and event center in the surrounding market. We routinely provide quality service to all manners of guests and groups. With 300 rooms and 32,000 square feet of event space, we are the place for high volume on site hotelier experience.
We routinely outperform competitors in a saturated market through superior quality and consistency for large gatherings. Award winning banquet services, food service and guest amenities including a 5000 square foot gym, newly renovated outdoor pool and patio space.
We believe in a guest first, operations second aspect of doing business. One of the principal reasons we have outperformed competitors is due to our collective customer service bearing. We go above and beyond what is expected to ensure positive engagement and guest experience |
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