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|Job Category :
||The Resort at Longboat Key Club
||Front Office Supervisor/Resort at LBK
||220 Sands Point Rd, Sarasota, FL 34228
|Job Description :
||The ideal candidate should have previous work experience in a related capacity with a strong background in customer services and hospitality. The Front Desk Supervisor provides a secondary leadership personality that works closely with the managers and ensuring front desk staff delivers exemplary service to our guests.The Supervisor takes a “lead by example” approach in their day to day responsibilities which makes for exceptional experiences for our internal and external customers. The successful candidate will maintain accuracy and efficiency in the department while meeting and exceeding our resort standards.**LOCAL RESIDENCY ONLY, PLEASE**Guest ExperienceEnsure your front office team delivers a great service, professional attention and personal recognitionEnsure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfactionConduct routine inspections of the front office and public areas and take immediate actions to correct any deficienciesMinimum Requirements: Previous experience in supervising office staffDemonstrated ability with Reservations, Front Desk, and Accounting functionsProven aptitude for attaining Guest SatisfactionWorking knowledge of Visual One or other PMS preferredMust have open availability as weekends and holidays are our busiest timesBasic knowledge of Sarasota area a plusAll offers of employment are subject to satisfactorily completing a background. The Resort at Longboat Key Club is also an equal opportunity employer committed to hiring a diverse workforce. www.longboatkeyclub.comJob Type: Full-timePay: $18.00 per hourBenefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offReferral programVision insuranceSchedule:10 hour shift8 hour shiftHolidaysMonday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Front office supervisor: 1 year (Preferred)Work Location: One location
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