Job Opening for Full Time Assistant Store Manager in Tory Burch Philadelphia Premium Outlet (Birdsboro, PA)

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Job Category : Management
Company Name: Tory Burch Philadelphia Premium Outlet
Position Name: Full Time Assistant Store Manager
Location : Birdsboro, PA
Job Description : RESPONSIBILITIESDrive the Business & Deliver ResultsAssist the leadership team, ensuring the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business.Monitor team sales targets & other metrics, provide feedback and analysis to the leadership team.Manage your people resources to maximize sales, traffic flow, floor coverage, and customer engagement.Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned.Be a clienteling expert, leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade through you and your sales staff.Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.Ensure disciplined control of payroll expenses.Leadership & People ManagementLead by example and model behavior that reflects the company’s core values.Appropriately manage conflict and take ownership of your part in the team dynamic.Assist the leadership team to manage overall team performance & growth:Hold people accountable to a high standard of excellence.Recognize the contribution of others and celebrate success.Act as the Transformational Leader of the Floor (TLOF) and motivate the team on the achievement of sales plans & personal sales goals.Partner with GM and AGM to ensure effective store communications, including but not limited to a cascade of key information from corporate partners & execution of value-added team meetings.Foster team’s ongoing growth & development through both training & on-the-job learning.Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner.Leverage the DOR Program to develop skillset and competencies in self and leadership team.Utilize MTB, mid-year and annual performance appraisals to help develop staff and ensure both store and company goals are met.Assist in recruitment, selection and on-boarding of store staff.Contribute to a positive atmosphere that is fun, professional, productive, and team-oriented providing clear feedback and regular coaching.Display a strong commitment to self-development and growth.Deliver the Customer ExperienceLead by example; train, guide and coach staff on styling, selling & service skills, driving them to create transformational customer experiences & exceed sales targets.Assist the leadership team to create the customer journey in your boutique – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships.Maintain a One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.Demonstrate strong use of selling skills and an ability to drive personal sales, building store clientele.Build a strong consignment business in your store.Ensure visual merchandising and maintenance standards are met at all times.Represent the BrandUnderstand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer.Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude.In partnership with the leadership team, oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business.Assist the GM and/or AGM, taking ownership for maintaining the Tory Burch aesthetic across all touchpoints including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.Operational ExcellencePerform store opening and closing procedures including counting registers and register funds, completing bank deposits, and securing the facility.Accurately process all POS transactions, the capture of customer information, and inventory functions such as receiving of shipment, transfers, repairs, damages, etc to maintain the integrity of the inventory.Adhere to all policies and procedures with a focus on loss prevention and operational excellence.Take ownership for maintaining a high standard of store maintenance including daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.Manage your people resources in a strategic, business-focused manner, ensuring effective scheduling around product deliveries, peak periods and key events.Understand the importance of efficient store operations & support the leadership team in achieving this.Consistently adhere to all operational procedures.Ensure strong partnership with your GM and/or AGM to ensure alignment & timely two-way communication.Detail-oriented with the ability to multi-task and prioritize work to produce desired outcomesEDUCATION & PRIOR EXPERIENCE NEEDEDUndergraduate degree (business or fashion related discipline a plus).2-4 years of management experience in a luxury or service driven environment.Prior experience as a manager a plus.Proven track record of success.REQUIREMENTSMust have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.Occasional overnight travel may be required.Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.CORE SKILLSAdaptable – Change before you have toChanges course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple prioritiesEntrepreneurial Spirit – Own itTakes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things doneCollaborative – No “I” in ToryIs self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross-functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approachClient & Brand Focus – Put yourself in Tory’s shoesPassionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customersLive the Values – Being “Buddy”Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environmentFunctional Expertise – Know Your StuffHas the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practiceFOR PEOPLE MANAGERS: Team Builder – It’s all about “We”Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performanceFOR PEOPLE MANAGERS: Change Leader – Change is the essence of lifeChallenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speedJob Type: Full-timePay: From $52,000.00 per yearBenefits:Employee discountFlexible scheduleHealth insurancePaid time offSchedule:8 hour shiftHolidaysOvertimeWeekend availabilitySupplemental Pay:Bonus payEducation:Bachelor’s (Preferred)Experience:Retail manager: 3 years (Preferred)Work Location: One location
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