| Job Category : | Management |
| Company Name: | San Diego State University (Aztec Shops) |
| Position Name: | Full Time – Snapdragon Stadium Suites Manager |
| Location : | 5500 Campanile Dr, San Diego, CA 92182 |
| Job Description : | SUMMARY: Oversees the operations of the suites department at Snapdragon Stadium. ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION: NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OPERATIONS Lead by example while providing guidance to all team members. Develop and maintain suite menus to adapt to ever-changing market including delivery, presentation, and standards. Oversee set-up and breakdown for all suites including space layout, equipment load-in and staff assignments. Ensures all suites are executed at the highest levels, and all plans are followed to ensure positive outcomes. Plans and prepares all appropriate event paperwork including but not limited to pull sheets and pre/post event reports. Create banquet event orders for suites and culinary staff and hold pre-shift meetings to inform staff about particulars and expectations. Plans and prepares event schedules and assigns employees to specific duties and tasks. Ability to multi-task and adapt to changing situations while maintaining a consistently high-quality service and standards. Maintains the cleanliness and organization of all suite equipment and items Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score “exceed standards.” Responsible for ensuring continued compliance with all local, state, and federal health, safety and employment laws and regulations. STAFFING & DEVELOPMENT Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization’s policies and applicable laws. Provide supervision, leadership, training, and development of staff including but not limited to suites supervisors, suites servers and suites pantry staff. Responsible for recruitment, training, development, and evaluation of managerial, full-time, and part-time staff, and Food Handlers training for all new Snapdragon Stadium employees. Manages and develops all suites staff which includes hiring, terminating, and disciplining of employees, setting work priorities, conducting pre-shift meetings, coordinating training, evaluating performance, and directing work assignments to ensure effective operations. Optimizes staff productivity. Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Spectra management and University personnel. Researches, formulates, and recommends new or upgraded policies and procedures. Completes and maintains ServSafe Managers certification & ServSafe Alcohol certification. GUEST SERVICES Build and maintain strong relationships with suite holders. Presence on the suite level and checking in with all suite holders during events. Develops operational strategies to address customer survey results and feedback. Makes daily adjustments to load lists and itineraries based on customer needs and informs General Manager of Premium of any customer issues or complaints. Addresses complaints and resolves problems. Holds team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue. Manage special dietary needs. FINANCIAL Practices proper product control and handling of all inventory and equipment and develops strategies to evaluate, and control products and services of culinary team. Understands the food and labor costs with all catered events and ensures bottom line numbers and are being met. Controls inventory costs, portions, and minimizes waste. Assist General Manager of Premium with annual budget and business plan for following year. Minimum Requirements MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED: The minimum requirement for applicants is an Associates degree from an accredited college or university in Hotel/Restaurant Management is preferred but not required; plus, a minimum of two years manager experience in high volume premium operations preferably in a sports/entertainment venue. At least one year of supervisory experience; or equivalent combination of education and experience. Strong communications, customer service, detailed oriented and computer literacy are required. Food Handler certificate from California and valid California state driver’s license are required. Must Comply with SDSU COVID-19 Vaccine Policies and Procedures. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS LANGUAGE SKILLS: Must be able to read, write and understand English. Second language abilities in Spanish are helpful but not required. Requires the ability to follow verbal and written instructions, guidelines, and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization. MATHEMATIC SKILLS: Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must be able to read and interpret financial data. REASONING ABILITY: Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills. MANUAL DEXTERITY: Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment. PHYSICAL DEMANDS: Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy machines, and facsimile machines. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. WORK CONDITIONS AND HAZARDS: Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections. There may be exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to humid and hot conditions as well as cleaning chemicals. BACKGROUND CHECK INFORMATION: A background check must be completed satisfactorily before any candidate can be offered a full-time, part-time non-student, or sensitive student position with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Aztec Shops employees who apply for the position. Aztec Shops Ltd. complies with all applicable federal, state, and local laws, including fair employment practices and equal employment opportunity, when conducting background checks. Aztec Shops, Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information (GINA), marital status, and military and veteran status. Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone. |