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| Job Category : | Management |
| Company Name: | Candlewood Suites Lafayette |
| Position Name: | General Manager |
| Location : | 2105 Kaliste Saloom Rd, Lafayette, LA 70508 |
| Job Description : | At GAP Hotels, it is our pleasure and duty to provide our guests, clients and associates with the highest form of quality in lodging, management, training and products. Because GAP Hotels is committed to providing our guests with genuine hospitality service that exceeds our guest’s expectations, our guests keep coming back thanks to our friendly associates and efficient service. We believe in reinvesting in our properties so at each of our hotels you can expect well-maintained and nicely-appointed amenities and facilities. GAP Hotels is a hotel management and development company that provides total integration of management and development. Our philosophy is based on diversity of markets, investors, products and associates. We currently own and operate numerous hotels in various states.We are looking for a General Manager at our newly acquired Candlewood Suites by IHG located on 2105 Kaliste Saloom Road, Lafayette, LA 70508.What is the job?As General Manager you will manage the day to day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.Your day to dayPeopleDevelop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophyDevelop, implement and monitor team member succession planning to ensure future bench strengthEstablish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performanceOversee HR related actions in accordance with company rules and policies Guest ExperienceDemonstrate brand citizenship by maintaining compliance with all required brand and service standardsDrive improvement in guest satisfaction goals.Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectationsSpeak to guests – ask for their feedback and build relationshipsFinancialPrepare annual capital, cash flow and sales and marketing plans to accurately forecast budgetsAnalyze financials to drive revenues, future profitability and maximum return on investmentUse distribution channels and technology platforms to drive revenue and maximise market shareLead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership positionResponsible BusinessEnsure a safe and secure environment for guests, colleagues and hotel assetsAct as public relations representative to raise awareness of hotel and brand in local community.Drive team member involvement in community organisations, activities and businessesDevelop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprintPerform other duties as assigned. May also serve as manager on dutyWhat we need from youBachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business AdministrationFive to ten years’ of prior hotel management experience, or equivalent combination of education and experienceExperience required may vary based on size and complexity of operationMust speak fluent EnglishOther languages preferredHow do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.Job Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:Paid time offSchedule:Monday to FridayWeekend availabilityAbility to commute/relocate:Lafayette, LA 70508: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:Hotel management: 2 years (Preferred)Hospitality: 2 years (Preferred)Work Location: One location |
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