|Job Description :
The General Manager’s (GM) role is to oversee all operations of the restaurant including, but not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The GM is also responsible for protecting the current sales volume and working to aggressively increase future sales volume. Ultimately, it is the duty of the GM to run an efficient restaurant operation, rendering fast customer service in a friendly manner in a clean and sanitary atmosphere. The GM reports to the District Manager. Essential Functions:
Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger.
Demonstrate the highest level of customer service by being polite and friendly to customers, especially when handling complaints.
Ensure proper preparation of each menu item the proper way, every time. Never walk past a mistake.
Possess exceptional leadership skills in order to motivate management staff and crew members to perform all job duties with the customer in mind.
Possess expert knowledge of both Blake’s Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies & Procedures.
Ensure that all crew members comply with all Blake’s Lotaburger Policies & Procedures.
Address management staff and crew member conduct through enforcement of company policies and procedures by coaching, appropriate discipline and if necessary, discharge. Seek assistance regarding any employee relations or disciplinary issues through your direct report and HR Department.
Ensure that the kitchen is in compliance with all applicable food safety laws at all times.
Ensure that the store safe is always secure unless in immediate use and that cash deposits are delivered to the bank according to Blake’s Lotaburger cash handling policies per Book 1.
Document all deposits per Book 1 cash handling policies and assuring that other designated managers are doing the same. Report all deposit discrepancies to your District Manager immediately.
Responsible for taking accurate inventory of the product in your store at the required intervals and ordering in quantities that correspond with your store’s needs.
Create work schedules for all crew members on a weekly basis, ensuring the store is fully-staffed and employees are assigned shifts for their availability, while honoring your employees’ requests for time off as long as you are able to appropriately staff your store. Diligently monitor labor percentage.
Ensure the store is in compliance with all applicable laws, including but not limited to: food safety, premises safety, equal employment opportunity, and workers’ compensation reporting.
Educate and train your employees to comply with the above laws and regulations, encouraging compliance and proper and timely reporting of any issues or concerns.
Recruiting new crew members and managers to allow for flexible scheduling; accept & review new applications, schedule & conduct interviews and hire qualified and motivated crew members that will be passionate about Blake’s Lotaburger’s food and fanatical about the process.
Assist with training and development of all crew members to allow for proper succession planning of future shift and assistant managers; provide feedback on performance with all crew members.
Perform other duties/projects as assigned, including stocking shelves, receiving delivery trucks and housekeeping.
Work with District Manager and/or Regional Manager to plan tailored ways to increase sales within the specific market, optimize food and labor costs in the restaurant(s).
Train management staff and crew members in appropriate inventory/ordering practices, monitoring of operations, “shopping” the store(s), and sampling products.
Work closely with District Manager to meet all goals (food/labor/sales)
It is the policy of Blake’s Lotaburger, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Blake’s Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities.