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|Job Category :
|Global Relationship Manager
|Job Description :
|**NOTE: The selected applicant for this role must be based in one of the following states due to the territory/market supported:
ADP is hiring a Global HRO Relationship Manager. In this position you will be responsible for the effective management of HRO clients. Develops and enhances strategic business partnerships by fully engaging and building trust with our clients’ key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of our clients’ financial position and objectives, business objectives, strategic objectives and requirements to proactively demonstrate and deliver increased value through life cycle of the client. Identifies new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage; coordinates as necessary with Sales. Acts as liaison between the client and ADP, serving as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention; oversees the entire client experience. Includes approximately 30% travel based on client needs.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Demonstrated proficiency in managing larger more complex client account relationships with multiple products. Experience with global companies preferred. Extensive experience building relationships and understanding a client’s needs is essential. Prior experience managing service recovery required. Expert knowledge of ADP’s infrastructure and ADP’s traditional and new product/services in business processing, outsourcing, and global support required. Prior practitioner experience with Benefits, HR, and / or Payroll in a corporate management or leadership position is required. Approaches change or newness positively-Demonstrates flexibility in the face of change by quickly adjusting behavior-Remains open to new ideas and new approaches-Seeks information to understand change and rationale for change-Supports change decisions and efforts Works with others to set performance goals Identifies and prioritizes required key actions and behaviors Clarifies roles and responsibilities Communicates expectations Aligns goals with vision Encourages and supports accountability and engagement Listens to and involves others Demonstrates and fosters honesty and integrity Seeks change opportunities that can lead to substantial benefit Accepts responsibility Seeks to understand and meet customers’ needs
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Compensation range for this role for U.S. Colorado Residents
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