| Job Description : |
At Veterinary Specialty Hospital (VSH) our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.
Veterinary Specialty Hospital is an AHAA and VECCS I certified Emergency and Critical Care facility.
Our Hospital Services Manager for Emergency, Critical Care, Patient Care, and Blood Bank will have the opportunity to put her/his outstanding leadership skills to great use with one of the most prestigious specialty veterinary hospitals in California. This position offers the chance to make an immediate and lasting impact on staff, clients, and patients while at the same time being part of our national network of veterinary hospitals across the country.
The responsibilities of the Hospital Services Manager include:
People Management/Employee Life Cycle
Develop and build hospital teams. Encourage and build mutual trust, respect and cooperation among team members incorporating our vision, mission and core values into every day work.
Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters (supervising, relationships, etc.) as needed.
Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance (non-clinical performance) based on established standards. Recommend promotions, awards or corrective actions as needed.
In collaboration with the Medical Director, schedule and participate in timely performance reviews.
Ensure appropriate training for all department(s) staff including an exceptional understanding and delivery of customer service and hospitality.
Initiate recruitment with Human Resources of approved requisitions and oversee recruitment, interview and hiring for open staff positions and doctors (in collaboration with the Medical Director).
Business Operations/ Strategy/Compliance
Accountable for the daily operations of the hospital in support of policies, goals and objectives of Ethos to include scheduling and budgeting.
Facilitate and ensure proper communication and information flow with national teams, hospital departments, and shifts.
Work with national and regional leadership to develop and implement a strategic plan for the hospital.
Work in collaboration with the hospital Medical Director to ensure effective deployment of medical services.
Work cross-functionally across other departments to help drive engagement and retention within the hospital.
Providing mentorship and coaching to supervisors and leads, with the goal of creating career-paths within the hospital.
Ensure compliance and accountability for all standard hospital operating procedures as well as full compliance with local, state, and federal regulations and all applicable laws governing veterinary business operations.
Client Experience
Accountable for client and referring veterinarian satisfaction.
Regularly assess the efficient and effective flow of clients and pets through/in the hospital while also ensuring proper care from arrival through discharge and follow-up.
Financial/Productivity
Responsible for profit and loss (P&L) management of the local hospital with direct influence on how resources are allocated.
Evaluate financial and benchmarking information/measurements to ensure best management of the business and achievement of business goals.
Participate in the budget process and manage hospital expenses.
Knowledge, Skills, Abilities, and Experience:
Candidates will have a Bachelors degree and significant leadership experience. Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary. The ideal candidate will have strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience. Previous experience in hands-on hospital administration or retail experience may help a candidate to be successful in this role.
Benefits of Working at VSH:
Compensation is based on experience and skill level. Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
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