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| Job Category : | Management |
| Company Name: | LBA Hospitality |
| Position Name: | Hotel General Manager |
| Location : | 20 E Silver Springs Blvd, Ocala, FL 34470 |
| Job Description : | The Hilton Garden Inn located in Downtown Ocala, FL is now seeking a General Manager to lead our great team of associates!The General Manager oversees the day-to-day operation of all four major areas of hotel operations – Front Office, Housekeeping, Maintenance, and Food and Beverage. Ensures that the hotel is operating within budget guidelines from ownership group and quality guidelines from the brand.Coordinates with corporate recruiter to ensure proper staffing levels for hotel, manages personnel, budget performance, and financial controls. Resolves guest concerns that have been escalated from other Guest Service personnel.PrerequisitesCompany associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.College Degree (BS/BA) preferred or equivalent work experience.Five years’ experience supervising at least 15 associates.Three years’ experience in hotel management, including managing budgets. Prior Hilton brand and hotel F&B experience required.High school diploma or equivalent.Summary of essential job functionsMust be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch and reach.Must be able to communicate with other associates and/or guests.Required Knowledge, Skills and AbilitiesKnowledge:Must have thorough knowledge of government regulations as applicable to the hotel industryKnowledge of industry safety standardsKnowledge of accounting processes, including receivables, payables, budgets, invoices, payrollPractical knowledge of LBA rules, policies, and proceduresSkills: Effective communication skills, written and verbal, including group presentations.Proficient written and verbal EnglishFinancial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business.Project management skills (i.e., organizing, multitasking).Creative and strategic skills.Relates well with others and flexibility of working with a teamAnalyze work for accuracy of self and others.Proficient in Microsoft Office to include Excel, Word, Outlook.Leadership skills to develop and counsel subordinate associatesAbilities: Combines a confident, self-starting, high-performance orientation with a track record that reflects a “can do” attitude.Multi-task, remain associate and guest service-centric.Effectively communicate with guests, department heads, associates and home office support staff.Must be able to work effectively in a stressful atmosphere.Must be able to accept constructive criticism.Must be able to change activity frequently and cope with interruptions.Specific Responsibilities1. Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality.2. Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation.3. Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures.4. Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates5. Promote positive morale and friendly attitude.6. Monitor communication between departments and ensure a timely and accurate flow of information.7. Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals.8. Review cost accounts on a weekly basis.9. Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible.10. Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner.11. Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures.12. Maintain certification from a brand approved responsible vendor training program.13. Maintain business and charitable involvement in the community14. Inspect guests’ rooms, public access areas, and outside grounds for cleanliness, safety, and appearance.15. Other duties as assigned, that the associates is capable of performing.Working Conditions/Special RequirementsThis position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image.May be required to work any day/shift, including weekendsPeriodic overnight travel required may be required.Positions for possible advancementRegional Director of OperationsJob Type: Full-timePay: From $80,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:HolidaysMonday to FridayOn callWeekend availabilitySupplemental Pay:Bonus payAbility to commute/relocate:Ocala, FL 34470: Reliably commute or planning to relocate before starting work (Preferred)Experience:Hotel management: 3 years (Preferred)F&B: 2 years (Preferred)Hilton: 2 years (Preferred)Work Location: One location |
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