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|Job Category :
|Hotel General Manager
|Ledgestone Hospitality in Scottsdale, AZ 85258
|Job Description :
|The Holiday Inn Express in Scottsdale, AZ is seeking energetic and effective Hotel Manager to join our team. The ideal candidate is passionate about hospitality, is a hands-on leader and self-motivated.Candidate must have 2 years of experience successfully managing a hotel’s overall operation, successful budget controls while meeting all of the necessary quality standards, ability to maximize all revenues, and the desire to develop team members, while creating a motivating work environment and exceeding guest service scores. This is an exceptional opportunity for experienced qualified candidates.SUMMARY: To maximize the financial performance of the hotel by providing the highest possible quality of guest service and product; fostering a positive work environment for all employees; and developing and implementing an aggressive sales and marketing plan.Supervise and develop the performance of all operating departments including, but not limited to: Food & Beverage, Conference, Meeting Facilities, Telephone, Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance to ensure the highest possible levels of guest satisfaction in a cost effective manner.Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum rate and occupancy for the hotel. Meet or exceed established budgetary guidelines for the hotel.This position requires the performance of technical and administrative duties including writing and reviewing reports (occupancy, yield management, capital planning, payroll, etc.)Interviewing, hiring, coaching and counseling department managers in the efficient operation of their respective areas.Regular ongoing monitoring of staff to ensure: adherence to established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners.Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.Weekly forecasting and planning of operating staffing and cost expenditures to correspond to budgeted sales and costs. Develop action plans to maximize occupancy and to maximize average rate.Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.Develop a high morale and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale as well as communicate, counsel and assist in staff development.Through leadership and example, establish a friendly, courteous, service-oriented staff that is exhibited by all hotel employees. Establish and implement guest service processes for all departments, periodically review, and identify problems and corrective actions.Requirements:Must have thorough knowledge of all aspects of hotel operations.Strong leadership skills and ability to effectively select, motivate, develop and retain staffMust have a history of consistently exceeding revenue and guest expectations with strong budgetary, forecasting, cost control skills and ability to effectively close salesAbility to manage change effectively with clear, concise written and verbal communication skillsTeam building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environmentGood knowledge of computers including Microsoft Office Programs; diplomacy skills and ability to build effective relationshipsHotel accounting principles, maintenance and repair, housekeeping and general cleaning, front office procedures, yield management, and safety and security to enhance the overall productAbility to create a fun, rewarding and professional work environmentSales and marketing for rooms, food and beverageMinimum qualifications include but are not limited to: 2 previous years of experience as a GM. Degree in hospitality/hotel management, business management, or a related field highly desired. Proven and previously demonstrated success in achieving or exceeding annual goals and metrics related to customer service (e.g. check in experience, guest loyalty, overall satisfaction, can-do attitude, functioning in the guest room, etc), employee satisfaction, financial and revenue/yield management.LANGUAGE SKILLS: Ability to read, write, analyze, and clearly communicate goal and achievements, as well as problems and solutions, to hotel staff and upper management. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to build a strong and successful organization through leadership and teamwork.Job Type: Full-timePay: $50,000.00 – $70,000.00 per yearBenefits:Employee discountPaid time offEducation:Bachelor’s (Preferred)Experience:Hotel Experience: 1 year (Preferred)Hospitality Experience: 1 year (Preferred)Work Location: One location
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