|Job Description :
||ADP is hiring a Implementation Consultant I. In this position you will provide in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage implementations consistent with Total Client Experience solution delivery. Consultants collaborate with the clients to analyze existing systems, policies and procedures in connection with client business objectives. They apply industry knowledge, using sophisticated functional and product expertise, to optimize configurations and utilization. Consultants recommend modifications to client systems, policies and procedures to further business and implementation objectives. Consultative professional advice may be fee based, depending on the circumstances.
Consultants have Project Management level accountability. Depending on the scope and complexity of the project, and available staffing, Consultants often act in a capacity equivalent to a Project Manager.
Consultants coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, and the development of new/revised approaches and techniques. Until the client is transitioned to ADP’s Client Service organization following implementation, Consultants manage the client relationship.
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Manages the client implementation process
Develops and maintains effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience.
Conducts project initiation activities.
Establishes and manages activities towards project milestones independently or in conjunction with Project Manager.
Communicates continuously with clients and ADP Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.
Maintains milestones and project status in ADP Project Management Applications.
Overcomes client and internal obstacles to timely project completion, and coordinates with other departments as necessary to obtain objectives.
Participates in formal hand-off of “live” system to other ADP departments.
Applies implementation process methodology in furtherance of business objectives.
Manages implementations for specific/specialized product(s) by working with the client to implement solutions that directly impact the entire client organization.
Analyzes existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptation of client’s needs.
Determines optimal conversion methodology; then documents and delegates the accurate and timely conversion of client’s data to the Data Conversion Services team.
Builds client control information.
Oversees integration to both ADP and Non ADP systems.
Assesses the ideal conversion method.
Guides client and/or team on functional design and integration into client’s infrastructure
Consults with client to guide client’s pre- and post-implementation testing of workforce management solutions.
Monitors system testing during conversion ensuring accuracy.
Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following:
Creates complex custom reports.
Customizes ADP products/services or modules to meet client needs by understanding the Client’s internal business needs, the Consultant then makes recommendations and provides solutions to meet these needs.
Provides business process re-engineering recommendations required to achieve a successful conversion.
Designs and delivers client-defined systems and processes along with tools and/or databases.
Undertakes special projects related to implementation.
Consults with Client to develop customized training to meet Client needs.
Manages assigned business through internal systems.
Recommends modifications to client implementation time tables based on client or ADP business needs.
Maintains and expands knowledge / proficiency on function, products, services, and best implementation practices industry-wide.
Recommends product and service changes to further business development and optimize client satisfaction.
Provides technical support to less senior Implementation associates.
Participates in task forces and stretch assignments
Participates in local activities such as User Groups, Information Sessions, Sales Meetings and all other appropriate activities.
Mentors, coaching, training and providing technical support to less experienced implementation consultants.
Acting as a consultant to the client, applies expertise in specialized functional areas (HRIS, Benefits, HR, Payroll or TLM etc) and their systems to advise client on the integration of ADP workforce management solutions into their infrastructure.
Probes clients to uncover technical direction, business challenges and potential obstacles. Influences a project strategy through functional, technical product knowledge and broader functional system knowledge which integrates customers’ needs with an array of ADP offerings.
Assesses client’s needs for additional training and services.
Uses functional area knowledge and industry specific experience regarding project experience to anticipate obstacles and proactively searches for solutions.
Requires overnight travel, possibly up to 25% of time
Demonstrates project management skills and strategic communication skills.
TO SUCCEED IN THIS ROLE: Required Qualifications
At least 3 years of experience working in a client service/customer service environment.You can work overtime hours during peak seasons.
A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable
experiences could include:
Experience noted above ORMilitary experience where skills including teamwork, adaptability, organization, and follow-through will help
you build team and client relationships, identify solutions, and achieve success.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Progress towards professional certification desirable.
Mentor new and less senior Implementation associates.
Provide leadership, guidance, and direction to team members in absence of manager.
Participate in special projects, task forces, and stretch assignments as required.
At higher levels may be asked to generate new business leads by updating existing clients on new features and enhancements.
Strong service orientation
Decisive and independent thinker
Builds consensus through stakeholder identification and involvement
Adaptable, able to overcome obstacles through new ideas
Strong relationship building/networking skills and creates viable networks
Translates vision into action through appropriate objectives and resources
Committed to accomplishment through ADP values
Strong Presentation Skills
Positive response to changes in the work environment or tasks
Practices and promotes open communication
Views situations from multiple perspectives
Uses time and resources efficiently
Competent in Microsoft Office Applications including Live Meeting
Demonstrated conflict resolution skills
Excellent communication skills (persuasion, motivation)
Excellent analysis skills
Results-orientation/exceeding client expectations
Project Management skills
Excellent facilitation skills
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
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