|Job Description :
SpaceIQ makes your workplaces smarter and your employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can do their best work, come to SpaceIQ. Our mission is to help businesses of all sizes reach their full potential by creating great workplaces that attract and retain the talent they need to grow and succeed. If you are looking for a dynamic, entrepreneurial career opportunity, join SpaceIQ and our suite of products: Archibus, Serraview and SiQ in transforming the workplace.
The Implementation Project Manager is responsible for onboarding customers so they may successful use and quickly realize value with our products. He or she is expected to properly manage implementation projects according to the schedule, budget and with the expected capabilities fully in use at launch. This is accomplished by working closely with Customer Success Managers, Trainers, Engineers and Sales to properly understand the customer priorities, align company resources and efforts, and ensure an outcome of highly productive, satisfied customers. The ideal candidate has extensive, successful experience managing SaaS implementation project teams comprised of diverse skills across multiple locations.
Essential Functions / Primary Duties:
To perform this job successfully an individual must be able to perform each essential function satisfactorily. Essential functions and primary duties may vary, but include:
Manage SaaS-based implementation and upgrade projects while ensuring time, budget and scope expectations are met.
Gather customer data in a timely manner, work with the customer to prepare and validate data, and load data into the new product.
Gather business and functional requirements from the customer and configure the product(s) according the specifications.
Work with engineers to translate business needs into documented technical requirements
Ensure best practices are implemented, understood by the customers and in use at launch
Facilitate user acceptance testing with customers and receive customer sign-off
Use project plans, customer management skills and tools to ensure timely and accurate customer decisions and actions during the implementation process
Work closely in partnership with the customer and internal team members to ensure all parties are clear in expectations, responsibilities and outcomes
Manage risks and issues to prevent project delays or overruns, while escalating when appropriate.
Work with leadership to manage priority of work across projects
Look for opportunities to improve process, templates and tools to scale project management and implementation processes
Qualifications / Knowledge of:
Project management best practices, methodologies and deliverables
SaaS implementation, configuration, integration and migration techniques
Data gathering, validation and preparation techniques
Organization and time management skills for managing multiple projects and assignments
Business and productivity tools such as presentation, document, spreadsheet, project and task management software
Take ownership of assigned responsibilities and independently execute while using good-judgement when to seek help to ensure successful outcomes
Accurately communicate team and individual capacity, and understand priorities
Exhibit superior customer focus and professionalism even in stressful situations
Provide leadership and influence others to achieve exceptional results and meet /exceed customer expectations
Effectively and diplomatically communicate both orally and in writing
Adapt to changes in priority and effectively align efforts for successful execution
3-5 years of project management experience with SaaS implementations.
Experience in workplace management is a plus.
Must have demonstrated experience in successfully leading cross-functional teams on software projects that are on-time, within budget and according to customer and contractual expectations.
Education / Training:
Bachelor’s degree. A technical or business discipline is preferred
Health, Dental, & Vision
Dependent, Spousal and Domestic Partner coverage available
Up to $1000 Company HSA Contribution
Medical, Dependent Care and Limited FSA Accounts
Income Protection and Replacement – 100% Company Paid
Short Term Disability
Long Term Disability
Cash accumulation and Work/Life balance
Up to 4% – 401(k) company match (immediate 100% vesting)
10 Paid Holidays
2 Weeks Parental Leave
What’s in it for you:
Be a part of a company that is changing the workplace
Be a part of a fast-paced global team
Twice a week, virtual fitness classes
Awesome New Hire Welcome Package
Please note that this position is 100% remote.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled