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| Job Category : | Management |
| Company Name: | MSi Workforce Solutions, LLC |
| Position Name: | IT Service Management Analyst |
| Location : | Remote |
| Job Description : | MSI Workforce Solutions, LLCIs now hiring a IT Service Management Analyst in a Remote position .If you are a dedicated employee looking for a great, full-time opportunity with a stable, growing company – this is the job for you!Our client is actively seeking a qualified individual to fulfill the role of IT Service Management Analyst . The function of this role is to effectively and efficiently support the Company’s IT department.PLEASE READ JOB DESCRIPTION THOROUGHLY BEFORE APPLYING.Position Description: Job Title: IT Service Management AnalystDuration: 12 MonthsLocation: RemoteJob Description :Hosting Services Americas ITSM Analyst – IT professional providing process leadership and support for ITSM process and reporting. Coordinates weekly divisional CAB meetings for the Hosting Services Division and Data and Integration Services Division. Represents the Hosting Service Division in weekly Enterprise CAB meetings. Develops adhoc and custom ITSM reports in Service Now. Assists in gathering and reporting on ITSM data for various projects / initiatives.Typical Day: Leadership of division CAB meetings, ITSM change coordinator and coach for Hosting Services, ServiceNow reporting creation, assisting on operational data collection for projects.Note: this role is included as part of the Hosting Services Strategic Workforce Plan.Working to accomplish responsibilities above and collaborating with Hosting Services peers to assist with ITSM and reporting questions.Typical work week is 8am-4:30pm Monday through Friday with occasional need for overtime.Administer divisional CAB meeting by preparing meeting materials and facilitating discussion within the meeting.Represent the Hosting Services Division in weekly Enterprise CAB meetings.Hosting Services Division America”s region change manager. This includes reviewing change tickets for accurate information, approving based on this information, and seeking follow up on information, as needed.Manage ServiceNow Operational Dashboards (Incident/Problem/Change) for the Hosting Services division including progress to divisional and section goalsRecommend and drive improvements for divisional ITSM processesAct as overall ServiceNow and ITSM resource for the division. This includes fielding questions from other team members, assisting with the use of ServiceNow for various tasks, use of reporting tools in ServiceNow, and fielding general questions on ServiceNow use.Oversee completion of Problem tickets for US based teams. Ensure investigation of active Problem Tickets is occurring within agreed delivery times. Meet with other Problem managers regularly to discuss status.Assist other team members with projects. This may include learning new skills on the fly or leveraging existing skills such as ServiceNow reporting or ITSM processes.Act as a time reporting resource for the division and assist with any time reporting related issues.Education Requirement: Bachelor’s degree or equivalent ITSM training required.Critical Technical Skills:Experience using ITSM Methodology MS office experience with ServiceNow a plusServiceNow Expertise including Reporting Development experienceFundamental understanding of IT infrastructure including compute, storage, network and mainframeAbility to quickly learn processes and drive improvementsAbility to facilitate and lead large meetingsAbility to develop manager level presentationsSoft Skills Required: Ability to interact with multiple levels of employees and management within the company to ensure established ITSM processes are followed and deliver customer-focused service management.Pay Rate: $43.00 hourMSi Workforce Solutions, LLC. is a growing, full-service Human Resources & Workforce Solutions firm based in Chattanooga, TN.We are committed to supporting the personal development and continued training of our valued employees; no matter their job title. MSi Workforce Solutions, LLC., enhances client satisfaction through the concept of proactive, quality management of each one of our employees.MSi Workforce Solutions, LLC. partners with for-profit, non-profit, startups, and government agencies to provide a full suite of solutions that provides our innovative “Workforce in Action” customized talent-management strategy that generates highly motivated employees, an inclusive company culture, innovative ideas, and exceptional outcomes for your customers!Connect with us today at www.msiworkforce.com !”At MSi Workforce Solutions, we are committed to creating an inclusive environment and we are proud to be an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. We are also committed to maintaining compliance with all fair employment practices regarding citizenship and immigration status.”Job Types: Full-time, ContractPay: $89,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:10 hour shift12 hour shift8 hour shiftDay shiftMonday to FridayNight shiftOn callOvertimeWeekend availabilityEducation:High school or equivalent (Preferred)Experience:ITSM Methodology: 3 years (Required)ITSM Process and reporting: 3 years (Required)Work Location: Remote |
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